Tobee Buss

My expertise in purchasing enables me to facilitate the acquisition of goods across a variety of categories and suppliers for a variety of purposes. It is my responsibility to evaluate business needs while adhering to company standards and mitigating financial and liability risks at the same time. Purchase orders are sent through ERP via EDI systems, and I manage the entire lifecycle of a purchase order from receipt to supplier payment. It is my responsibility to evaluate forecasts so I can best determine available sources and suppliers to fulfill the company's needs. During my time at the company, I consistently study sales trends and the vital importance of increasing sales growth within the company. During the selection process, I take into account the supplier's quotes to determine the most cost-effective solution while also allowing for growth on a sales level within these parameters. Using system tools and capabilities, I expedite the delivery of material within the parameters of the purchase order within strict timeframes. Upon receiving an invoice, I verify its accuracy and create timely resolutions for any discrepancies that may arise. Communication with suppliers and client groups is crucial to the successful maintenance and control of inventory in accordance with the standards of both the supplier and the company.

• Experienced customer service specialist with over 13 years of experience working in consumer services, demonstrating a wealth of knowledge and experience with many years of experience in customer service. In addition to having a comprehensive understanding of ERP/EDI systems, Microsoft Word, Excel, PowerPoint, Retail, Sales, Customer Satisfaction, and Sales Management, I provide new employees with onboarding training and help them gain the skills and knowledge they need.
• Researched issues with shipments, product damage and incorrect product amounts.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Immediately brought critical issues to customer service manager for resolution.
• Coordinated product shipments with correct freight company.

A highly motivated and skilled eBay Sales and Customer Service Specialist, I managed eBay sales activities, provided excellent customer service, and leveraged my e-commerce expertise and experience to drive business growth. Listing products, optimizing product descriptions, pricing strategies, and managing inventory were among my responsibilities. Responded to customer inquiries, resolved issues effectively, and ensured customer satisfaction by monitoring eBay listings and responding to customer inquiries promptly. Provide excellent customer service by addressing customer concerns, answering questions about products, processing orders, and handling returns or refunds. Utilize eCommerce knowledge to implement effective marketing strategies on the eBay platform to increase product visibility and attract potential buyers. Stay updated with the latest trends in eCommerce and eBay policies to ensure compliance and maximize sales opportunities. Conduct market research to identify competitive pricing strategies and adjust pricing accordingly to drive sales growth. Collaborate with cross-functional teams such as logistics, marketing, and finance to ensure smooth operations and achieve business objectives. In a fast-paced environment, analyze sales data, generate reports, and provide insights for continuous improvement of sales performance—strong organizational skills with the ability to prioritize tasks effectively.