Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
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Hind Arwak

CHICAGO,IL

Summary

Flight Dispatcher skilled in high-pressure management and productivity optimization. Expertise in flight planning, weather analysis, and emergency coordination. Proven communication and problem-solving skills enhance operational safety and efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Flight Dispatcher

Commute Air
Westlake, OH
10.2024 - Current
  • Collaborated with airport personnel to ensure the timely departures and arrivals of scheduled flights.
  • Reviewed FAA Notices to Airmen for operational changes affecting routes and flights.
  • Coordinated flight plans with air traffic control and ground personnel for safe operations.
  • Verified the accuracy of filed flight plans against company policies.
  • Conducted pre-flight briefings for the crew on weather forecasts and special circumstances.
  • Provided pilots with current information on altitude restrictions and airspace changes.
  • Maintained communication with pilots to relay critical updates on weather conditions.
  • Supported pilots during diversions and emergencies by coordinating alternate routes and fuel strategies.

IT Technician Intern

Eni SpA
Basra , Iraq
06.2014 - 09.2025
  • Installed applications on users' computers in compliance with company standards.
  • Performed daily checks on computer systems to ensure optimal functionality.
  • Contributed to documentation efforts related to IT processes and policies.
  • Escalated unresolved complex issues to senior technical staff, ensuring follow-up until resolution.

Passenger Service Agent

Swissport International / SAS Airlines
Chicago, IL
01.2018 - 10.2018
  • Ensured strict compliance with safety protocols throughout the check-in process.
  • Assisted special-needs passengers and unaccompanied minors for smooth travel experiences.
  • Conducted verification of passenger documentation before boarding flights.
  • Compiled detailed reports on daily operations, including passenger volumes and revenue figures.

Education

Bachelor of Science - Telecommunication Engineering

Iraq University
other
07-2015

Skills

  • Flight preparation and planning
  • In-flight software proficiency
  • Regulatory compliance knowledge in aviation
  • Communication effectiveness
  • Weather data interpretation skills
  • Problem-solving expertise
  • Meticulous attention to detail
  • Team-oriented mindset
  • Critical analysis skills
  • Decision-making proficiency
  • Time efficiency strategies
  • Multitasking capabilities

Certification

  • FAA Aircraft Dispatcher License
  • Flight Innovation flight Dispatch, aircraft systems and operation course certificate
  • Google IT Certificate
  • Student Pilot certificate

Affiliations

  • Pilots for kids, bake sell.
  • Community Restoration Volunteer | Basra, Iraq: Participated in a student-led effort to clean and revitalize war-affected urban areas, fostering civic pride and improving public spaces.

Languages

  • Arabic (Native)
  • English (Professional)

Timeline

Flight Dispatcher

Commute Air
10.2024 - Current

Passenger Service Agent

Swissport International / SAS Airlines
01.2018 - 10.2018

IT Technician Intern

Eni SpA
06.2014 - 09.2025

Bachelor of Science - Telecommunication Engineering

Iraq University

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