Tobi Helton
Roanoke,VA
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Rivermont Roanoke SW School
09.2022 - Current
- Assist Leadership and Management in Administrative duties and assigned tasks
- Maintains office services by organizing office operations and procedures
- Reconciles Monthly Expense report
- Monitors time and attendance and submits appropriate changes including PTO
- Prepares payroll
- Controlling correspondence
- Maintains Staff and Students’ confidential files
- Reviewing and approving supply requisitions
- Assigning and monitoring clerical functions
- Maintains and controls petty cash for location
- Inputs invoices to submit to finance department
Shipping Assistant
Optical Cable Corporation
04.2019 - 09.2022
- Handle shipping documentation from export documents to creating Bills of Lading for all LTL shipments
- Work closely with the workers on the dock, in manufacturing, customer service personnel and office personnel
- I create documents through Word and Excel to track various duties in my position
- Maintain files for all product that ships
- Assist my supervisor in following up with sales representatives, trucking companies
- Ensuring no communication is missed
- Cover front desk phones, ensure safety protocols are followed for entry into the building, greet guests, employees, and applicants when filling in for receptionist
Customer Service and Sales Representative
UPS Store
04.2017 - 04.2019
- Provide customers with the proper choices for shipping, packing, and ensuring their packages with the shipper of their choice to ensure customer satisfaction
- Office duties for customers such as faxing, copying, printing, and notary duties
- Keep store neat and clean
- Open store every morning and prepare all equipment for daily business
Cashier Lead and Fragrance Champion
09.2016 - 04.2017
- Lead register cashier with duties including answering questions, returns, and fixing problems, so managers remain on the floor
- Learn all fragrances and use that knowledge to help customers find the fragrances that suit them best
- Be knowledgeable on all products in the store to provide quality customer service
Education
Gardner-Webb University
01.1998
High School or equivalent -
William Byrd High School
01.1995
Skills
- Data entry
- Calendar Management
- Phone etiquette
- Inventory and Supply Management
- Communication
- Adaptability
- Email platforms
- Skilled Customer Service
- Multitasking
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
Certification
CPR/First Aid Certified
Timeline
Office Manager
Rivermont Roanoke SW School
09.2022 - Current
Shipping Assistant
Optical Cable Corporation
04.2019 - 09.2022
Customer Service and Sales Representative
UPS Store
04.2017 - 04.2019
Cashier Lead and Fragrance Champion
09.2016 - 04.2017
High School or equivalent -
William Byrd High School
CPR/First Aid Certified
Gardner-Webb University
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