Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tobi Madden

Beckley,WV

Summary

Dynamic automotive professional with extensive experience at Big O Tires, excelling in customer relations and service quality assurance. Proven track record in team leadership and cost reduction, effectively managing operations and enhancing client satisfaction. Skilled in technical repairs and relationship building, ensuring optimal service delivery and operational efficiency.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Owner-roadside Technician

Just Fix It
01.2011 - Current

Assist stranded customers on roadside service. Duties performed but not limited to: Changing tires, Lockout service, Fuel deliveries, Jump starts, Battery insulation, Alternator and starter replacements.

Automotive Technician, Salesman

Big O Tires
09.2009 - 07.2010

Duties performed but not limited to: Perform Maintenance check, Break Jobs, Tune-up Services, Replacement of Tires, Mount and Balance Tires, Test Charging System, Test Batteries and Install Batteries, Alignments, Front Suspension work, Water Pumps, Intake Manifolds, Alternators, Inspect Charging Systems, Transmissions, Rear End work, and Electrical, Customer Sales and Services

Territory Manager

Myers Tire Supply
06.2008 - 09.2009

Territory Manager for Alameda and Contra Costa County Duties performed: Selling automotive equipment, Overseeing outside sales to automotive dealerships, tire dealers and county agencies, keeping tire shop stocked with supplies example, valve stems, wheel weights and other tire supplies

Journeyman Mechanic

Hayward Ford
05.1999 - 03.2008

Duties performed but not limited to: Major K Services, Tune-ups, All Fluid Flushes, Remove and replace/repair Transmissions, Brakes, Belts, Shocks, Alternators, Water Pumps, Gaskets, Motors, and Electrical, Install Batteries, Replace Tires Mount and Balance, Tire Rotations, Check Charging System, Order Shop Supplies for tire department

Education

Trade Or Technical Certificate

Chabot College
Hayward, CA
05-2012

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Cost reduction
  • Service quality assurance
  • Customer service
  • Staff hiring
  • Employee development
  • Key partnership cultivation
  • Attention to detail
  • Teamwork and collaboration
  • Team leadership
  • Customer service management

Certification

Journeyman

Timeline

Owner-roadside Technician

Just Fix It
01.2011 - Current

Automotive Technician, Salesman

Big O Tires
09.2009 - 07.2010

Territory Manager

Myers Tire Supply
06.2008 - 09.2009

Journeyman Mechanic

Hayward Ford
05.1999 - 03.2008

Trade Or Technical Certificate

Chabot College
Tobi Madden