Kayla Muranaka
Phoenix,AZ
Summary
Honors college student with experience in teaching, mentorship, food and retail work. I have great public speaking skills and have been told I am friendly. Beyond that I am a person who's life revolves around helping and gives every opportunity my whole heart.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Chic-Fil-A
08.2023 - 08.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Cashier
Smallcakes Cupcakery & Creamery
05.2022 - 02.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Sales Associate
Tilly's
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2024
Skills
- Cash Register Systems
- Issue Resolution
- Sales Expertise
- Credit and Cash Transactions
- Staff Training
- Order Taking
- Time Management Skills
- Multitasking Strengths
- Stocking and Replenishing
Timeline
Front of House Staff Member
Chic-Fil-A
08.2023 - 08.2024
Cashier
Smallcakes Cupcakery & Creamery
05.2022 - 02.2023
Sales Associate
Tilly's
05.2022 - 08.2022
Bachelor of Science - Psychology
Arizona State University
High School Diploma -
Cactus Shadows High School
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