Tobi Omole
SUGAR LAND,TX
Summary
Qualified IT Professional with 9+years of total experience including 7+ years of experience as a ServiceNow Developer and Administrator building solutions and guiding clients on the platform. Excellent verbal and written communication skills - able to present information, status, and issues in a clear and concise manner. A passionate, articulate, goal-oriented and dynamic professional with successful background in Requirement Gathering, Technical Documentation, Software Validation, Software Release and experienced Software Developer in ServiceNow. Attention to detail and complex problem solving abilities from operational and technical perspective. Ability to work independently and as part of a group. Aptitude for learning and rapidly mastering new applications and technology. Excellent analytical skills with proficiency in debugging and problem solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior ServiceNow Administrator/Developer
DX Digital Technologies → (SOT, DIA)
07.2022 - Current
- Administered, configured, and maintained IT Service Management systems to ensure optimal performance.
- Played an important role for Translation of the instance for 34 Countries ; provided training , managed Update Sets, Organized UAT and pushing it to production instance.
- Enhancements and Development in Vulnerability responses, IRM/GRC, Change Management, Incident Management, Problem Management, Service Catalog, SPM, Configuration Management, Reporting, Integrations.
- Acted as the primary point of contact for business teams, providing comprehensive support for IT Service Management systems and processes, including application administration and system configuration.
- Collaborated with IT Service Management support team, process SMEs, and business partners to enhance operational efficiency and contribute to strategic initiatives, assisting in the identification and documentation of ITIL service management processes.
- Proven track record of safeguarding organizational information assets and ensuring regulatory compliance. Skilled in developing and implementing robust security strategies and fostering a culture of security awareness.
- Wrote Client Scripts, UI policies, Business Rules, Security Rules, and UI Actions.
- Collaborated with stakeholders to understand requirements and implement solutions.
- Performed migration activities Dev to QA, QA to Prod.
- Developed Service catalog which includes creating new catalog items, designing workflows and execution plans.
- Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solutions.
- Used Import Sets for data loading from external files or database to ServiceNow.
- Expertise on creation of workflows/flow designer.
- Created Knowledge articles for multiple processes.
- Utilized server side and client-side scripts, as well as UI policies.
- Created complex reports using database views.
ServiceNow Developer
Thaag Innovation → (JCI, Robinhood, Memorial Hosp)
08.2017 - 05.2022
- Working with client and functional requirements within the company.
- Facilitating country roll out of new applications and modules.
- Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
- Assist in the definition of business requirements and provide definitions and updates of system design documentation.
- Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
- Application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.
- Experienced in analysis, development and automation of various ITSM processes including Incident Management, Change Management, Asset Management, Service Request. The service we also provide to clients is semi managed service for administering their Service desks that has been implemented.
- Created new Business Rules/Script Includes/Client catalog script/Client Script.
- Created data sources and loaded tables with different data formats. Created transform maps both automatic field mapping and scripting.
Technical Support Engineer
Apple
03.2014 - 05.2017
- Used member service application which covers services related to members like benefits eligibility claims and registration, coverage verification, process and receipt of service requests, timely delivery of payments, information requests.
- It allows customers to access the register and policies and premium information online.
- Responsibilities: Supporting application releases and validating the application end to end and providing findings/suggestions to Developers and Business.
- Trouble-shooting production incidents with detailed analysis of issues on web, mobile, web services, desktop applications and doing root cause analysis.
- Developing automation scripts for daily monitoring activities using C#.
- Evaluate system updates and publish an executive summary on updates and impact.
- Support regular processes, transactions, mass changes, and system imports/exports.
- Collaborates with all departments of IT, recommends appropriate application change procedures and obtains management approval.
- Environment: Swift, Objective-C, C++, Python, and Ruby.
Education
Master of Science - Management Information Systems
University of Houston
Houston, TX12.2026
Bachelor of Science - Biomedical Engineering Technologies
The University of Texas At San Antonio
San Antonio, TX12.2017
Skills
- SDLC (Waterfall, Agile, Scrum)
- Problem Solving
- Debugging/Troubleshooting
- Client and Service Side Scripting
- JavaScript, HTML, CSS
- Custom Applications
- Testing
- Documentation
- Writing
- Integration
- Time Management
- Agent Workspace
- Reporting
- Critical Thinking
- Requirement Elicitation
- L2/L3 Support
- Upgrade
- Process Design
Certification
- Certified ServiceNow Administrator
- Certified Application Developer
Timeline
Senior ServiceNow Administrator/Developer
DX Digital Technologies → (SOT, DIA)
07.2022 - Current
ServiceNow Developer
Thaag Innovation → (JCI, Robinhood, Memorial Hosp)
08.2017 - 05.2022
Technical Support Engineer
Apple
03.2014 - 05.2017
Master of Science - Management Information Systems
University of Houston
Bachelor of Science - Biomedical Engineering Technologies
The University of Texas At San Antonio
- Certified ServiceNow Administrator
- Certified Application Developer
Similar Profiles
Raquel TorresRaquel Torres
Executive Assistant to VP and Directors at Bluewave For Disney DX Tech & DigitalExecutive Assistant to VP and Directors at Bluewave For Disney DX Tech & Digital
Rylie WeberRylie Weber
Retail Associate at SOT BoutiqueRetail Associate at SOT Boutique
KATRU SRIJAKATRU SRIJA
Full Stack Developer Intern at International Institute of Digital Technologies (IIDT)Full Stack Developer Intern at International Institute of Digital Technologies (IIDT)