Dynamic Technical Project Manager with a proven track record at Bobi Leonard Living, enhancing operational efficiency and client satisfaction. Expert in Agile methodologies and backlog management, I successfully led a data intelligence platform project, empowering data-driven decisions while fostering team collaboration and motivation. Skilled in Jira and conflict resolution.
• Led high-visibility PropTech implementations and internal operations projects, aligning technology solutions with business goals to streamline property management, leasing, and client services.
• Organized and facilitated Agile ceremonies (daily standups, sprint planning, retrospectives) across cross-functional teams including leasing, finance, IT, and marketing.
• Reduced time-to-market for new platform features by driving scoping, planning, and scheduling discussions using Jira and Miro, leveraging velocity metrics to improve delivery predictability.
• Eliminated sprint carryover and improved team efficiency by optimizing backlog management and enhancing prioritization based on stakeholder needs.
• Improved tenant and client experience by refining User Acceptance Testing (UAT) protocols for portals and CRM systems, reducing post-deployment issues.
• Increased billing accuracy by 40% by leading the implementation of an integrated invoicing system, reducing revenue leakage across property portfolios.
• Strengthened site and data security by managing the implementation of a tokenized payment solution, ensuring compliance with real estate finance and privacy regulations.
• Delivered a data intelligence platform within 10 months that unified analytics across properties, enabling leadership to make data-driven decisions on occupancy, rental trends, and operational risks.