Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Teacher

Tobi Oyewumi

Orlando,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Offering experience in related roles, as well as a passion for improving service delivery, enhancing knowledge, and exceeding expectations. My goal is to work for a company where I can grow alongside a mutually beneficial relationship where my skills contribute to the productivity of the company.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Teacher

The Friends Academy
Orlando, FL
07.2019 - Current
  • Plan and implement different daily activities to enhance overall development and growth of every student
  • Maintain patience and level-headedness in diverse situations to support student development and personal growth
  • Design lesson plans for teaching staff and worked closely with administration for compliance with state curricula
  • Communicate frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
  • Guide student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions
  • Increased student involvement in program offerings through strategic redesign of program processes and methods
  • Designed training program to teach new teachers school guidelines and increase overall success
  • Cross-trained and backed up other customer service duties
  • Answered constant flow of customer calls with minimal wait times

Shift Manager

Dunkin Donut INC
Orlando, FL
01.2017 - 07.2019
  • Handled 100+ customer interactions daily including taking orders, providing friendly and polite service to ensure customer retention
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer call guidelines for service levels, handle time and productivity.

Administrative Assistant

Valencia College
Orlando, FL
12.2015 - 12.2018
  • Executed record filing system to improve document organization and management.
  • Managed over 50 customer calls per day.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Used software to coordinate meetings, appointments, and tasks for senior executives.
  • Volunteered to help with special projects of varying degrees of complexity.

Executive Assistant

Petra Leadership Academy
01.2011 - 01.2015
  • Managed the yearly budget of the logistics department to minimize organizational inefficiency and reduce fiscal waste
  • Served as a client liaison, managing expectations and facilitating impactful interactions between staff and students
  • Managed an active calendar of appointments for the CEO of the school, filed expense reports, composed and prepared confidential correspondence
  • Draft employment contracts and prepare onboarding and orientation documentation for new employees.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.

Education

Technical Certificate - IT Support Specialist

Google Certificate
Online
06.2022

Bachelor of Science - Business And Organizational Leadership

Valencia College
Orlando, FL
04.2022

Associate of Science - Business Administration And Management

Valencia College
Orlando, FL
01.2020

Skills

  • Mac & Pc Platform, Employee Management, Data Entry, Customer Support, Troubleshooting, Microsoft Suite
  • Zoom, Dropbox, Help Desk Support, Database Management System (DBMS), System Administration
  • Network Administration, Computer Hardware Troubleshooting
  • Teaching and Instruction
  • Program Development and Management
  • Early Childhood Education
  • CRM
  • Administrative support
  • Professional telephone demeanor
  • Technical Support
  • Technical documents comprehension
  • Self-Motivated
  • Multitasking Abilities
  • First Aid/CPR

Certification

Business Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner

Timeline

Lead Teacher

The Friends Academy
07.2019 - Current

Shift Manager

Dunkin Donut INC
01.2017 - 07.2019

Administrative Assistant

Valencia College
12.2015 - 12.2018

Executive Assistant

Petra Leadership Academy
01.2011 - 01.2015

Technical Certificate - IT Support Specialist

Google Certificate

Bachelor of Science - Business And Organizational Leadership

Valencia College

Associate of Science - Business Administration And Management

Valencia College

Similar Profiles

CREATE PROFILE
Tobi Oyewumi