Tobianna Drolette
Valley Center,CA
Summary
Hospitality professional with thorough understanding of event and banquet operations, ready to contribute to dynamic team. Known for delivering seamless service and maintaining positive guest experience during high-pressure events. Reliable team player who adapts quickly to changing demands and ensures smooth operations through attentive service and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Premiere Food Service
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Fat Ivors
01.2022 - Current
- Prepare drinks for customers and servers in a fast, efficient and professional manner
- Keep bar clean and well stocked
- Handle cash/credit card transactions using Micros
Lead Banquet Bartender
La Valle
01.2019 - Current
- Plan and coordinate event details with sales and banquet staff
- Set-up mobile bar for 50-250 guests
- Determine proper amount of glassware, liquor, beer, wine, fruit, sodas etc
- Greet and engage guests, serve responsibly and handle cash/member transactions in a timely manner
Lead Banquet Bartender
Temecula Creek Inn
01.2015 - 01.2020
- Set up and stock bar for 15-250 guests; engage with guests, answer questions, fill drink orders, verify they are 21 and serve responsibly
- Handle cash transactions using Micros
- Monthly inventory, ordering product and training new bar staff
Skills
- Collaboration Skills
- Customer Interaction Expertise
- Talent Acquisition
- Team Development
- Team Leadership
- Hospitality Services
- Inventory Management
- Event Planning Expertise
- Intrinsic Drive
- Rapid Skill Acquisition
- Effective Multitasking
- Consistently Dependable
- Clear Communication Proficiency
Accomplishments
- Increased revenue 40% by implementing unique promotions. EX.Halloween; raffle tickets sales and games ; goldfish races and bobbing for corks
- Received Employee of the Quarter three times
- Streamlined banquet area, Organized silverware, glassware, linens, candles etc. The results; reduced labor cost, frustration and time.
Certification
- Lead Certification
- AACEA Certification (RBS)
- Food Handler Card
- California Real Estate License
Timeline
Bartender
Premiere Food Service
05.2022 - Current
Bartender
Fat Ivors
01.2022 - Current
Lead Banquet Bartender
La Valle
01.2019 - Current
Lead Banquet Bartender
Temecula Creek Inn
01.2015 - 01.2020
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