Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tobias Boehringer

Hamilton,OH

Summary

CompTIA Security+ certified IT professional with 9 months of experience in Level 1 help desk, focused on troubleshooting, documentation, and process improvement. Seeking a role in networking or cybersecurity to leverage security knowledge and technical expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

Forward Edge
07.2024 - Current
  • Client Facing Technology Troubleshooting (Hardware, Software, Access Control, Networks etc.)
  • Client Relationships, ie. Forming relationships with Administration at the schools we service (Principals, Director of Technology)
  • Develop documentation and processes to improve role workflow and troubleshooting efficiency.
  • Implement AI into daily working using Gemini/Gemini Tools. Participated and contributed to an AI Cohort at company.
  • Top Ticket Closer (6 tickets per day)

Independent Musician

Self-Employed
06.2020 - Current

- Play various corporate and independent gigs around Cincinnati and the country

- Produce music for myself and others

- Collaboration oriented job

- Play Drums and Piano

- Versed in Jazz, Latin, Rock, Funk, Soul etc...

Sales Associate

Sherwin Williams Co
01.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Music

Northern Kentucky University
Newport, KY

Skills

- Hardware

- Software

- Access Control

- Networking (servers, switches, configuration, CLI, VPN's, VLANs etc)

- Basic Cybersecurity

- Inventory Systems

- IT Documentation

- Process Documentation and Development

- AI

Certification

  • CompTIA Security+ - Computing Technology Industry Association.

Timeline

IT Help Desk Technician

Forward Edge
07.2024 - Current

Sales Associate

Sherwin Williams Co
01.2023 - 12.2023

Independent Musician

Self-Employed
06.2020 - Current

Music

Northern Kentucky University
Tobias Boehringer