Tobias Crawford
Phoenix,AZ
Summary
Sales Management Professional Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
24
24
years of professional experience
Work History
Sales Associate
Richmond American Homes
Phoenix, Arizona
06.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
Sales Team Manager
Redfin
01.2019 - 01.2022
- Manage a sales team of up to 25 people composed of both listing agents and buyers agent roles
- Execute company goals through one on one coaching to reach sales and performance goals not only individually but for the region
- Daily execution of operational procedures within the sales operation to ensure sales metrics are met
- Regularly conducts employee audit reviews of contracts for accuracy and within company and state guidelines
- Team goals and ensuring individual goals
- Escalation point of contact for clients or for deals that need additional support
- Work with the Regional sales president to determine forecasting, planning for sales growth in the region.
Team Leader
Keller Williams
01.2018 - 01.2019
- Recruit and interview new and experienced real estate agents to expand the Keller Willams footprint
- Develop and train new hires and existing employees by providing mentorship and guidance on sales transactions
- Responsible for setting team goals and ensuring individual goals are aligned with each sales agent
- Responsible for residential homes sales as a self producing agent.
Community Sales Manager
DR Horton
01.2014 - 01.2018
- Efficiently assists clients with property sales and development, economic and market advice, and analyzes market trends to determine competitive market prices
- Advice buyers during visits and inspections to ensure satisfaction with value and condition of property and assist in negotiation of terms surrounding purchases
- Uses independent judgment and initiative to support business growth
- Maintains a high level of customer service
- Successfully executed marketing strategies to generate business growth opportunities.
Account Manager
COBALT
01.2013 - 01.2014
- Successfully worked with team members to develop and execute optimization plans that met ROI and website enhancement requirements
- Derived regular and positive contact with clients to review program strategy
- Accomplished quality assurance efforts, reviewed and prepared monthly performance reports for clients for consolation, and optimization of website and contributed in process improvement activities and initiatives
- Building relationships with clients based on trust and respect
- Collaborating with internal departments to facilitate client need fulfillment
- Resolving complaints and preventing additional issues by improving processes
- Identifying industry trends
- Acting as a client advocate with a focus on improving the buyer experience
- Communicating with clients to understand their needs and explain product value.
Customer Success Supervisor
REPUBLIC SERVICES - KENT, WA
01.2012 - 01.2013
- Diligently supervised a team of ten online phone representatives, served as company liaison and as the face of Republic Service for the City of Kent, Sea-Tac, Maple Valley and unincorporated King County
- Responsible for staffing and forecasting requirements as well as monitoring call volume and workflow, established and maintained customer care shift schedules that aligned with call volume forecast
- Expertly generated daily call center performance reports by collecting, analyzing, and summarizing data and trends and recommending areas for improvement through call management system, managed Republic Services website for the City of Kent, Sea-Tac, Maple Valley and Unincorporated King County
- Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient, and knowledgeable manner ensuring SLA’s are met
- Communicates daily, weekly, and monthly metrics for the department and team Provides statistical and performance feedback and coaching on a regular basis to each team member Ensures employees have appropriate training and other resources to perform their jobs Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
Supervisor - West Area Business Service Center
VERIZON WIRELESS - BELLEVUE, WA
01.2000 - 01.2012
- Administered 12 to 21 online phone representatives, coached representatives, and achieved the highest customer loyalty and contract renewals in the West Area for six consecutive months
- Communicated extremely complex and technical information clearly and concisely to both internal and external customers
- Handled escalated issues and negotiated to acceptable customer and business resolution
- Competently served as a peer mentor and subject matter expert for leadership development and system processes and provided career coaching to representatives
- Adeptly created new credit application guidelines and training modules for call center representatives, trained leadership team and supervisors on new credit reduction guidelines and credit approval process
- Established supervisor rotation schedule to review, approve or decline credits
- Reduced total billing credits for the Bellevue call center by 45% from 2005 to 2006 that saved $900,000 in company revenue.
Education
WA & AZ State licensed Real Estate Agent -
Green River Community College
Kentwood High School
Skills
- Sales & Management
- Customer Service
- Performance Optimization
- Sales Force
- Microsoft Office
- Training & Development
- Communications
- Strategic Planning
- Troubleshooting
- Focus on Profitability
- Positive & Empowering Attitude
- Adaptability & Continuous Improvement
Accomplishments
- Supervisor of the year
- Rookie of the year New home sales consultant
Timeline
Sales Associate
Richmond American Homes
06.2023 - Current
Sales Team Manager
Redfin
01.2019 - 01.2022
Team Leader
Keller Williams
01.2018 - 01.2019
Community Sales Manager
DR Horton
01.2014 - 01.2018
Account Manager
COBALT
01.2013 - 01.2014
Customer Success Supervisor
REPUBLIC SERVICES - KENT, WA
01.2012 - 01.2013
Supervisor - West Area Business Service Center
VERIZON WIRELESS - BELLEVUE, WA
01.2000 - 01.2012
WA & AZ State licensed Real Estate Agent -
Green River Community College
Kentwood High School