Tobias J. Williams
Greensboro,NC
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Bill Black Chevrolet Cadillac
01.2023 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Trained sales associates on processes and new technologies
- Built client relationships by helping them with the on-boarding process for their vehicle.
- Made sure all key metrics were met and exceeded
Sale Professional / Technology Expert
Bill Black Chevrolet Cadillac
03.2015 - 01.2023
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Store Manager / Area Trainer
The Honey Baked Ham Company
04.2006 - 03.2015
- Recruited, hired, trained, and developed high performing associates.
- Passionately built and grew store sales by over 20% by cultivating relationships in the business community and initiating local store marketing campaigns.
- Lead in the introduction and execution of all sales and new product initiatives.
- Ensured a respectful workplace, which exhibited the company values.
- Resolved any customer complaints in a timely manner, utilizing appropriate judgement.
- Effectively trained others in the district to perform operational duties in the store including equipment operation, product preparation, and customer service.
- Accurately completed administrative duties for the store, including timely reporting of information and incidents; prepared documents and reports as needed to communicate performance status and plans.
- Partnered with the General Manager to monitor sales growth and cost controls of the store against the budgeted expectation and historical performance, to ensure that profit goals were met.
- Maintained and exceeded customer satisfaction to build brand loyalty.
- Prepared sales forecasts along with production planning allowing for appropriate inventory levels to be maintained and proper ordering and receiving of products and supplies
Education
Bachelor of Arts - Hospitality And Tourism Mgt / Business Admin
The University of North Carolina At Greensboro
Greensboro, NC 05.2006
Skills
- Business Objective Analysis
- Profitability Assessments
Certification
NC Notary Public- My commission expires 5/16/28
Timeline
Customer Experience Manager
Bill Black Chevrolet Cadillac
01.2023 - Current
Sale Professional / Technology Expert
Bill Black Chevrolet Cadillac
03.2015 - 01.2023
Store Manager / Area Trainer
The Honey Baked Ham Company
04.2006 - 03.2015
Bachelor of Arts - Hospitality And Tourism Mgt / Business Admin
The University of North Carolina At Greensboro
NC Notary Public- My commission expires 5/16/28
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