Summary
Overview
Work History
Education
Skills
Timeline
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Tobias Mitchell

Chicago,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Overnight Stocker

Mariano's
10.2022 - Current
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for successful restocking process.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
  • Interacted with guests in friendly and knowledgeable way.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked between 100 to 300 pieces of merchandise per night.

Paratransit Driver

CDT Pace
06.2019 - 08.2021
  • Maintained full understanding of local roads and traffic patterns.
  • Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
  • Worked different route every day based on changing passenger locations and destinations.
  • Transported between 10 to 20 elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
  • Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.

Collections Specialist

RAC Acceptance Now
12.2014 - 03.2018
  • Delivered exceptional customer service on approximately 15 to 25 collection calls daily and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services, and collection strategies.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Collected payments
  • Scheduled & performed pick ups of merchandise 5 to 10 times weekly.

Education

High School Diploma -

Curie Metropolitan High School
Chicago
06.2008

Skills

  • Attention to Detail
  • Quick Learner
  • Critical Thinking
  • Dependable and reliable
  • Strategic Planning
  • Customer Relations
  • Retail experience

Timeline

Overnight Stocker

Mariano's
10.2022 - Current

Paratransit Driver

CDT Pace
06.2019 - 08.2021

Collections Specialist

RAC Acceptance Now
12.2014 - 03.2018

High School Diploma -

Curie Metropolitan High School

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Tobias Mitchell