Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Interests
Quote
Timeline
GeneralManager
Tobias Monroy

Tobias Monroy

Assistant Store Manager
Avondale,AZ

Summary

Results-oriented Assistant Store Manager offering 15 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

Overview

4
4
years of post-secondary education
18
18
years of professional experience

Work History

ASSITANT STORE MANAGER

Albertsons Companies, Inc.
Phoenix, AZ
04.2015 - Current
  • Supervises the entire store operations in the absence of the Store Director.
  • Performs ordering, receiving, storing, pricing, stocking, and merchandising duties.
  • Responsible for in-stock positions throughout the store including fresh departments.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Supervised and evaluated staff of 109 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed and interpreted store trends with financial reports to facilitate planning.
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained associates and equipped to comply with company policies and procedures.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with managers to raise customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Assistant Grocery Manager

Albertsons Companies, Inc.
Phoenix, AZ
05.2003 - 04.2015
  • Organized backroom warehouse.
  • Responsible for closing store duties.
  • Responsible for entire grocery department operations in absence of the Grocery Manager.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Assisted customers by answering questions and fulfilling requests.

Education

High School Diploma -

INDEPENDENCE HIGH SCHOOL
Glendale, AZ
07.2001 - 05.2005

Skills

Customer serviceundefined

Accomplishments

    Currently operating my own company in the firearm and sporting goods industry since 2019.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Outdoors and Fitness

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

ASSITANT STORE MANAGER

Albertsons Companies, Inc.
04.2015 - Current

Assistant Grocery Manager

Albertsons Companies, Inc.
05.2003 - 04.2015

High School Diploma -

INDEPENDENCE HIGH SCHOOL
07.2001 - 05.2005

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Tobias MonroyAssistant Store Manager