Tobias Ramirez
Boynton Beach,Florida
Summary
Responsible team player and quick and efficient learner that applies knowledgeable skills to any type of work handed to me. Amazing customer connections and positive environments that may also assist customers in decision making and carefully made transactions in addition to cash handling. Background in many customer service operations and many interpersonal communication strengths.
Overview
1
1
year of professional experience
Work History
Cashier
Ross Dress For Less
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Restaurant Busser
Keke's Breakfast Cafe
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Worked well in diverse team settings by partnering with others to complete tasks.
Starbucks Barista Trainer
Starbucks
05.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Promoted additional items with beverages, increasing store sales.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Alexander W Dreyfoos Junior School Of The Arts
West Palm Beach, FL05.2023
Skills
- Systems Analysis
- Refund Handling
- POS Systems Operations
- Feedback Acceptance
- Cash Register Systems
- Cash Counting Machine Operations
- Checks Validation
- Credit and Cash Transactions
- Team Instructions
- Staff Coaching
- Team Player
- Leadership
Timeline
Starbucks Barista Trainer
Starbucks
05.2022 - Current
Cashier
Ross Dress For Less
Restaurant Busser
Keke's Breakfast Cafe
High School Diploma -
Alexander W Dreyfoos Junior School Of The Arts