Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tobias Sosa

Miami,FLORIDA

Summary

Upbeat young man with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

KW Management
Miami, FL
05.2021 - Current
  • Supervised daily operations of the front desk in absence of manager.
  • Communicated safety processes and procedures with customers during emergencies.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Valet Attendant

Reef Parking
Miami, FL
11.2019 - 05.2021
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.

Front Desk Agent

Design Suites At Castle Beach
Miami, FL
03.2019 - 10.2019
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Facilitated successful front desk operations for high-volume hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Supervised daily operations of hotel front desk in absence of manager.

Waiter

Piola
Miami, FL
04.2018 - 08.2018
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Suggested additional items to customers to increase restaurant sales.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Developed strong and lasting resident relationships.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Food Runner

Piola Restaurant
Miami, FL
08.2017 - 04.2018
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Offered insight into menu items to answer customer questions.
  • Memorized dining room floor plans and understood seat number system.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Coordinated service for food runners and other kitchen staff.
  • Illustrated knowledge of menu and service offerings to educate guests.
  • Stocked condiments in cooler at proper temperature, set up and replenished buffet and maintained highest sanitary standards of food preparation, transport and serving.
  • Confirmed guest satisfaction by monitoring company time and quality standards for each meal.

Education

High School Diploma -

Miami Beach Senior High School
Miami Beach, FL
06.2018

Skills

  • Fluent in English and Spanish
  • Communicating with clients
  • Providing customer support
  • Client service
  • Welcoming customers
  • Front desk management
  • Communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Agent

KW Management
05.2021 - Current

Valet Attendant

Reef Parking
11.2019 - 05.2021

Front Desk Agent

Design Suites At Castle Beach
03.2019 - 10.2019

Waiter

Piola
04.2018 - 08.2018

Food Runner

Piola Restaurant
08.2017 - 04.2018

High School Diploma -

Miami Beach Senior High School

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