Tobias/Tobin Chin-Franz
Summary
Dynamic and customer-focused professional with experience at Tropical Smoothie, adept at multitasking and improving customer satisfaction. Excelled in teamwork and collaboration, enhancing operational efficiency. Skilled in cash handling and problem-solving, consistently delivering exceptional service. Proven track record of fostering positive work environments and achieving notable customer loyalty.
Overview
1
1
year of professional experience
Work History
Crew Member
Tropical Smoothie
07.2022 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
Busser/Host
Kekes
07.2022 - 06.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Cashier
Walmart
12.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Arts - Computer Engineering
Valencia College
Orlando, FL12.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Taking Orders
- Heavy Lifting
- Store Opening and Closing
- Inventory Restocking
- Food Running
- Beverage Preparation
- Decision-Making
Timeline
Cashier
Walmart
12.2022 - 04.2023
Crew Member
Tropical Smoothie
07.2022 - 12.2023
Busser/Host
Kekes
07.2022 - 06.2023
Associate of Arts - Computer Engineering
Valencia College
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