Tobie Porter
Oklahoma City,OK
Summary
Structured Laboratory Technician offering background in collecting, processing and analyzing various specimens. Familiar with basic medical terminology, laboratory protocols and testing procedures. Expertise in urinalysis and blood typing. Recognized for performing laboratory tests and procedures with attention to detail, optimum quality and expedience. Knowledgeable and dedicated customer service professional with extensive experience in the eyecare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Lab Technician
947 Eyes
Oklahoma City, United States
07.2019 - 07.2022
- Tracked collected specimens by initialing, dating and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Oversaw items in inventory and reordered before supplies diminished.
- Logged patient information and recorded results into system.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Associate of Science - Business
Occc
Oklahoma City, OK05.2023
Skills
- Diagnostic Tests
- Infection Control
- Specimen Processing
- Test Routing Software
- Interpretation and Translation Services
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Understanding Customer Needs
- Upselling Products and Services
- Needs Assessment
Timeline
Lab Technician
947 Eyes
07.2019 - 07.2022
Associate of Science - Business
Occc
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