Tobie Ratteerree
Clover,SC
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Proficient at collaborating with teams, adapting to changing requirements, and consistently prioritizing results through efficient and empathetic service delivery. Recognized for reliability and proactive dedication to achieving both customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Auto Money Title Loans
05.2025 - Current
- Supervised daily operations to ensure compliance with lending policies and regulations.
- Trained and mentored staff on customer service best practices and loan processing procedures.
- Streamlined loan documentation processes, enhancing efficiency and minimizing errors.
- Coordinated marketing efforts to increase brand awareness and attract new customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Bartender
Sammy's Pub
05.2017 - 05.2025
- Crafted cocktails and beverages, ensuring customer satisfaction.
- Maintained bar cleanliness and organization, adhering to health regulations.
- Managed inventory, ordering supplies to reduce downtime during peak hours.
- Handled cash transactions accurately, balancing registers to ensure integrity.
- Engaged customers, building relationships that enhanced loyalty and experience.
- Implemented workflows during busy periods, improving service speed without quality loss.
Server/Bartender
T-Bones
01.2013 - 05.2017
- Provided exceptional service, boosting customer satisfaction and repeat visits.
- Efficiently managed bar operations, increasing daily sales and reducing waste.
- Collaborated with team to streamline processes, enhancing overall workflow.
- Resolved customer complaints swiftly, improving dining experience and loyalty.
- Utilized menu knowledge to upsell items, contributing to revenue growth.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
Bookkeeper/Cashier
Bilo
05.2007 - 02.2012
- Managed cash transactions, ensuring accuracy and efficiency in financial operations.
- Reduced transaction errors, enhancing customer satisfaction and trust.
- Maintained detailed financial records, developing strong organizational skills.
- Swiftly resolved discrepancies, improving audit readiness and compliance.
- Contributed to a positive store environment with a seamless checkout experience.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Diploma -
Lincolnton High School
Lincolnton, NC06.2009
Skills
- Customer service
- Highly reliable
- Team player attitude
- Strong multitasking
- Patience and tolerance
- Money handling
- Decision-making
- Time management
- Problem-solving
- Team leadership
- Critical thinking
- Computer proficiency
Timeline
Assistant Manager
Auto Money Title Loans
05.2025 - Current
Bartender
Sammy's Pub
05.2017 - 05.2025
Server/Bartender
T-Bones
01.2013 - 05.2017
Bookkeeper/Cashier
Bilo
05.2007 - 02.2012
Diploma -
Lincolnton High School
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