Tobie White
Hanover,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Protective Security Officer
First Coast Security Services
Washington DC
09.2010 - Current
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Processed visitors in visitor center.
Supervisor
Hana Industries
Washington, DC
12.2020 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Supervised of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Administrative Assistant
SAVAGE SERVICES INC
Wilmington, DE
02.2017 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized domestic and international travel and hotel accommodations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted development and implementation of new administrative procedures.
- Transcribed and organized information to assist in preparing speeches and presentations.
Shop Steward Volunteer
Naspso- National Association Of Special Police And
Washington DC
09.2010 - 05.2016
- Negotiated contracts
- Engaged in collective bargaining negotiations and/or workplace disputes with parties in one or more of the following capacities: Negotiator, Representative, Counsel, Mediator, Consultant, Facilitator, or Trainer.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Helped in the resolution of workplace conflict issues.
- Served as Counsel to parties engaged in workplace disputes and/or collective bargaining negotiations.
- Organized position that involves, found and solve problems related to workplace relations and conflict resolution, drawing conclusions and recommending courses of action.
Data Entry Specialist Intern
Hewlett Packard Enterprise
Columbia, MD
07.2014 - 07.2015
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Developed data entry policies and procedures in compliance with company standards.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data accuracy Organized domestic and international travel and hotel accommodations. and completeness by running validation queries
- Troubleshoot problems
- Completed data entry tasks with accuracy and efficiency.
Scheduler
Washington Open MRI
Gaithersburg, MD
07.2009 - 02.2015
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ12.2024
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ01.2016
High School Diploma -
James Hill House
New Haven, CT06.2000
Skills
- Medical Emergency Response
- Commercial Property
- Corrective Actions
- Training Methods
- Contractor Oversight
- Searches and Seizures
- Troubleshooting Malfunctions
- Microsoft Project
- Microsoft Access
- Weekly Payroll
- Security Procedures
- Administrative Duties
- Access Controls
- Community Events
- SOP Updating
- Operating Security Equipment
Timeline
Supervisor
Hana Industries
12.2020 - 12.2023
Administrative Assistant
SAVAGE SERVICES INC
02.2017 - 12.2020
Data Entry Specialist Intern
Hewlett Packard Enterprise
07.2014 - 07.2015
Protective Security Officer
First Coast Security Services
09.2010 - Current
Shop Steward Volunteer
Naspso- National Association Of Special Police And
09.2010 - 05.2016
Scheduler
Washington Open MRI
07.2009 - 02.2015
Bachelor of Science - Information Technology
University of Phoenix
Associate of Science - Information Technology
University of Phoenix
High School Diploma -
James Hill House