Tobie White
Hanover,MD
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in dynamic and fast-paced settings. Exceptional organizational skills and ability to make sound decisions while handling multiple tasks simultaneously. Possesses a self-motivated work ethic that allows for excellence both independently and as part of a team. Equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes.
Overview
10
10
years of professional experience
Work History
Jr. Program Management Analyst/Advisory IT Specialist
Akima Global Services
OTSG/ DHA US Army Falls Church, VA
07.2024 - Current
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
- Optimized project management practices by conducting comprehensive assessments of project plans and timelines, ensuring timely completion of deliverables without compromising quality standards or exceeding budgets.
- Analyzed network traffic and performance metrics to optimize system performance.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
- Assisted in change management initiatives, ensuring a smooth transition during organizational restructuring efforts.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Used ticketing systems to manage and process support actions and requests.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Managed high levels of call flow and responded to technical support needs.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Community Experience Ambassador (Part Time)
Bay Village Assisting Living.
Annapolis, MD
11.2023 - Current
- Assist office Manager with Administrative Duties
- Conducted property tours for potential tenants, showcasing amenities and highlighting unique features of community.
- Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
- Collaborated with maintenance staff to ensure timely resolution of repair requests, maintaining positive tenant relationships.
- Organized community events for residents to foster sense of belonging within property community.
- Contributed to positive guest feedback by maintaining, welcoming and organized front desk area.
- Collaborated with housekeeping staff to ensure timely room availability for early arrivals.
- Assisted in marketing efforts for property vacancies using targeted social media campaigns, online listings, and open house events.
- File correspondence, Type correspondence, Sort mail, Responds to email.
- Improved tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted team with operational policies and procedures to drive services.
- Greeted customers and clients to create welcoming atmosphere.
Travel Coordinator
Wit Solution
GOVT Humphrey Building Washington DC
05.2024 - 07.2024
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Complied with company standards while preparing internal, informal and official documentation.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Arranged hotel accommodations, cars or drivers and all related documentation
- Work close with omega world travel.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Following guideline of FAR (Federal Acquisition Regulations).
Administrative Assistant
CSI Accounting and Payroll
Columbia MD
12.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Administrative Assistant
SAVAGE SERVICES INC
Wilmington, DE
02.2017 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized domestic and international travel and hotel accommodations.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted development and implementation of new administrative procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Developing materials to support meetings and presentations at conferences.
- Drafting replies to other agencies
- Boosted employee morale by planning and executing engaging company events and team-building activities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Supported teams operation managers.
- Records keeping.
- Travel arrangement: coordinate hotels and transportation; used Concur
- Meeting minutes , correspondence and memos.
- Calendar management.
Data Entry Specialist Intern
Hewlett Packard Enterprise
Columbia, MD
02.2015 - 02.2017
- Maintained organized file.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Entered numerical data into databases.
- Communicated with supervisors, colleagues to process data quickly and resolve discrepancies.
- Scanned documents.
- Saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Developed data entry policies and procedures in compliance with company standards.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data accuracy Organized domestic and international travel and hotel accommodations. and completeness by running validation queries
- Troubleshoot Systems
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Education
Bachelor of Science - Information Technology
University of Phoenix
Maryland 12.2024
Associate of Science - Information Technology
University of Phoenix
Maryland 01.2016
High School Diploma -
James Hill House
New Haven, CT06.2000
Skills
- Memos, Correspondence with Updates and Communication
- Computer Skills
- Excellent Communication
- Troubleshooting Malfunctions
- Phone and Email Etiquette
- Administrative Duties
- Records Management Systems
- Travel Administration
- Concur Travel Applications
- Omega World Travel
- Record Track, Data Entry
- Scan, Copy, Coordinate Incoming/Outgoing Mail, Faxes and Emails
- Schedule, Appointments set up
- Office Supplies and Inventory
- Meeting Support, Calendar Management
- Microsoft Excel, Words Document, PowerPoint, Microsoft Outlook
- Microsoft Teams, Zoom and Skype
- Detail Oriental, Organizational Skills
- Multitasking Abilities, Active Listening
- Time Management
- Customer Relationship Management (CRM) Software
- Estimations and Quotes
- Purchasing and Procurement
- Accounts Payable and Accounts Receivable
- Salesforce CRM Experience
- Research Support
- Negotiate method of Contracts
- PC Proficiency
- Word processing
- Payment Processing
- Quote Preparation
- Order Processing
- Move-In Coordination
- Property Tours
- Social Media Engagement
- SAP Applications
- ERP Applications
- Service Now
- Computer Skills
Additional Information
Chairperson/Union Rep
09/2010 to 05/2017
Naspso- National Association Of Special Police And, Washington DC
- Negotiated contracts
- Engaged in collective bargaining negotiations and/or workplace disputes with parties in one or more of the following capacities: Negotiator, Representative, Counsel, Mediator, Consultant, Facilitator, or Trainer.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Helped in the resolution of workplace conflict issues.
- Served as Counsel to parties engaged in workplace disputes and/or collective bargaining negotiations.
- Organized position that involves, found and solve problems related to workplace relations and conflict resolution, drawing conclusions and recommending courses of action.
Accomplishments
- Managed calendars of the executive team and coordinated weekly team-wide meetings for over 50 people.
- Coordinated with prospective employees and scheduled interviews in a timely manner, leading to 15+ new full-time hires.
- Introduced a customer feedback system that led to a 20% improvement in service delivery.
- Coordinated with prospective employees and scheduled interviews in a timely manner, leading to 15+ new full-time hires
Clearance
DOD Secret
DOE L
Timeline
Jr. Program Management Analyst/Advisory IT Specialist
Akima Global Services
07.2024 - Current
Travel Coordinator
Wit Solution
05.2024 - 07.2024
Administrative Assistant
CSI Accounting and Payroll
12.2023 - 05.2024
Community Experience Ambassador (Part Time)
Bay Village Assisting Living.
11.2023 - Current
Administrative Assistant
SAVAGE SERVICES INC
02.2017 - 08.2023
Data Entry Specialist Intern
Hewlett Packard Enterprise
02.2015 - 02.2017
Bachelor of Science - Information Technology
University of Phoenix
Associate of Science - Information Technology
University of Phoenix
High School Diploma -
James Hill House