Service Now
Tobie White
Administrative Assistance
Hanover,Maryland
Summary
Experienced Administrative Professional with 8+ years of hands-on experience in high-volume environments. Specializes in document management, data entry, and Excel-based reporting. Demonstrates proven ability to adhere to processes, manage schedules, and maintain accuracy in sensitive data handling. Adept at clear communication, multi-tasking, and working independently with minimal supervision. Skilled in tools such as Microsoft Excel (including pivot tables, VLOOKUP/XLOOKUP), SharePoint, SAP, and CRM systems. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and unwavering commitment to excellence.
Overview
8
8
years of professional experience
Work History
Sr, Administrative Assistant (Contractor)
Akima Solution US Army OTSG/DHA
07.2024 - Current
- As Sr. As an administrative assistant, I play a key role in boosting operational efficiency and delivering comprehensive technical support through a variety of responsibilities.
- These included optimizing workflows using management analysis, ensuring projects were delivered on schedule, and maintaining excellent network performance.
- The position demanded strong problem-solving skills to tackle hardware and software issues, efficient use of ticketing systems for support management, and a dedication to providing outstanding customer service.
- Furthermore, I actively contributed to process improvements through cross-functional teamwork, supported data-driven decision-making, and oversaw technology asset management to ensure the best use of resources and smooth organizational changes.
Community Experience Ambassador (Part Time)
Bay Village Assisting, Living.
11.2023 - 08.2024
- As a Community Ambassador, the role encompassed a diverse range of administrative, leasing, and customer service responsibilities, contributing to the efficient operation of the property.
- Responsibilities included assisting the Office Manager with administrative duties, conducting property tours, managing leasing documentation, and ensuring timely resolution of tenant repair requests. The position also involved fostering a positive community atmosphere through organized events, maintaining a welcoming front desk, and collaborating with housekeeping to maximize room availability.
- Managed document intake, scanning, naming, and uploading for accurate document management.
- Created reports and maintained Excel spreadsheets to track resident inquiries and scheduling.
- Independently prioritized tasks and addressed administrative duties with minimal supervision.
- Marketing efforts were supported through social media campaigns and online listings, while tenant satisfaction was prioritized by efficiently addressing inquiries and facilitating smooth move-in processes.
- Additionally, the role required strong communication skills to respond to requests, schedule appointments, and maintain professional correspondence, all while contributing to the overall operational policies and procedures of the team.
Travel Coordinator (Contractor)
Wit Solution Govt Humphrey, Building
05.2024 - 07.2024
- As a Travel Coordinator at Wit solution, I was a highly organized and detail-oriented professional responsible for managing intricate travel arrangements and providing exceptional customer service. My duties included consulting with clients to understand their specific travel requirements, arranging accommodations and transportation, and securing necessary visas and documentation for international travel.
- This role required the ability to manage emergencies calmly and efficiently while handling a high volume of work under strict deadlines. My strong negotiation skills were crucial for obtaining competitive vendor rates, leading to cost-effective travel solutions.
- Effective communication and collaboration were vital for customizing travel packages, sharing industry insights, and resolving client inquiries. Maintaining organized filing systems and proactively addressing potential issues were key to ensuring smooth daily operations, working closely with both clients and travel partners such as Omega World Travel.
Executive Administrative Assistant (Contractor)
CSI Accounting and Payroll
12.2023 - 05.2024
- As a Executive Administrative Assistance this role encompassed a wide range of administrative and support functions, ensuring the smooth and efficient operation of the office. Responsibilities included managing a multi-line phone system, providing exceptional customer service, and maintaining strict confidentiality of sensitive information. The position required meticulous record-keeping through accurate data entry and database management, as well as efficient file maintenance and document organization.
- Performed data cleaning and formatting in Excel to support payroll accuracy and compliance.
- Used VLOOKUP and formulas to reconcile payroll records and identify inconsistencies.
- Supported executive staff by managing calendars, coordinating travel, and preparing documents, while also assisting with HR tasks and onboarding new employees. Proactive inventory management, streamlined invoice processing, and effective communication were crucial for maintaining workflow efficiency.
- The role also involved fostering a positive company culture by organizing office events and facilitating team collaboration through regular meetings and project tracking. Additionally, contributions to special projects and a commitment to timely responses to inquiries ensured overall team productivity.
Sr. Administrative Assistant
Savage Services Inc.
02.2017 - 08.2023
- As an Senior Administrative Assistant, I ensured the smooth and efficient operation of the office through comprehensive administrative and support functions. My core responsibilities included managing a multi-line phone system and providing exceptional customer service, all while maintaining strict confidentiality.
- Performed meticulous record-keeping, which involved accurate data entry and database management, along with efficient file maintenance and document organization.
- Supported executive staff by managing calendars, coordinating travel arrangements, and preparing documents. Additionally, I assisted with HR tasks and the onboarding process for new employees. To maintain workflow efficiency, I proactively managed inventory, streamlined invoice processing, and ensured effective communication.
- Also contributed to a positive company culture by organizing office events and facilitating team collaboration. Ultimately, my arrangements and providing exceptional customer service. My commitment to providing timely responses and contributing to special projects supported overall team productivity.
Education
Bachelor of Science - Information Technology
University of Phoenix
Washington, DC12.2025
Associate of Science - Information Technology
University of Phoenix
Washington, DC07-2016
High School Diploma - undefined
James Hill House
New Haven, CT06.2000
Skills
- SAP software proficiency,
- ERP software management,
- ServiceNow implementation,
- Hospitality,
- SharePoint, Salesforce CRM, Concur for travel,
- And Yardi Voyager
- Accounts payable, Receivable management, Procurement and Logistic,
- Proficient in Microsoft Suite, Microsoft Excel(VLOOKUP/XLOOKUP, formulas, tables), Words Document, PowerPoint, Microsoft Outlook, Data cleaning, Data formatting, Data transformation
Software
Concur
Share point
Procurement
Microsoft Excel
Microsoft Word
Salesforce
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Accomplishments
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 15.
- Travel Planning - Booked heavy domestic and international travel for department of 30.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureInterests
Learning new things
Timeline
Sr, Administrative Assistant (Contractor)
Akima Solution US Army OTSG/DHA
07.2024 - Current
Travel Coordinator (Contractor)
Wit Solution Govt Humphrey, Building
05.2024 - 07.2024
Executive Administrative Assistant (Contractor)
CSI Accounting and Payroll
12.2023 - 05.2024
Community Experience Ambassador (Part Time)
Bay Village Assisting, Living.
11.2023 - 08.2024
Sr. Administrative Assistant
Savage Services Inc.
02.2017 - 08.2023
High School Diploma - undefined
James Hill House
Bachelor of Science - Information Technology
University of Phoenix
Associate of Science - Information Technology
University of Phoenix
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