Tobin Tompkins

• Excellent communication skills, both verbal and written.
• Abide by the “Law Enforcement Code of Ethics”.
• Thoroughly know, understand and comply with Florida State Statutes pertaining to county detention facilities, the rules and regulations contained in the Florida Model Jail Standards, and accreditation standards.
• Be responsible for training new inmate workers in the performance of their assigned tasks.
• Routinely check all assigned equipment for serviceability.
• Assist, on an as needed basis, in other areas of the Facility Services Unit to include the Laundry, and Janitorial Services.
• Be constantly alert and security conscious in order to prevent escapes, introduction of contraband or other violations.
• Coordinate all inmate workers assigned to perform the routine duties of jail sanitation inside and outside of the facility.
• Be alert for conditions or situations which inhibit efficient operations of the Agency or the Facility Services Unit and make recommendations for solutions.
• Perform any other duties that may be required by the Sheriff through necessity of situations.
• Dedicated and experienced correctional worker with a strong background in supervising inmate workers, enforcing institutional policies, and managing disciplinary procedures. Skilled in ensuring compliance with facility regulations, maintaining detailed records, and promoting a safe and orderly environment. Adept at evaluating inmate performance, handling disciplinary reports (DRs), and overseeing classification adjustments based on behavior.
• Supervise inmate workers assigned to facilities specialists, ensuring tasks are completed efficiently and in compliance with institutional standards.
• • Monitor inmate behavior and performance, recognizing outstanding work and documenting infractions as needed.
• • Complete and file disciplinary reports (DRs) for rule violations, ensuring appropriate actions are taken per facility regulations.
• Maintain thorough records of trustee inmate performance, submitting reports on those who excel and those requiring corrective measures.
• Recommend reclassification of inmates based on conduct, facilitating transitions between standard trustee status and restrictive classifications (red, white, or yellow/white-coded shirts).
• Coordinate with facility staff to ensure smooth operations and adherence to security protocols.
• Provide guidance and leadership to inmates, fostering a structured and compliant work environment.
• Highly skilled and vigilant DA with experience in tower operations, facility security, and inmate transport oversight. Adept at monitoring facility gates, ensuring deputy safety, and enforcing security protocols. Committed to maintaining order, preventing security breaches, and supporting law enforcement personnel in high-risk environments.
• Operate tower surveillance to monitor inmate activity, facility perimeters, and security threats.

• Oversee sheriff’s deputies in rover sections, ensuring compliance with security protocols and facility procedures.

• Open and close facility gates in cell sections, controlling access and preventing unauthorized movement.

• Verify deputy safety by ensuring proper security measures are in place before, during, and after inmate transport.

• Maintain communication with facility personnel and control rooms to coordinate security operations.

• Respond to emergency situations, lockdowns, and security breaches following established protocols.

• Document and report security incidents, unusual activity, and any safety concerns to supervisory personnel.

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Completed registration paperwork and sales documentation.
• Answered telephone and email inquiries from potential customers.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Developed effective training plans based on department needs and objectives.
• Provided sales and customer service assistance to walk-in traffic
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Responded to telephone and in-person requests for information.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Fulfilled Cellphone sales, Supported clients relationship to continue sales and support to client for long term.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Assisted with updating technical support best practices for use by team.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Established new accounts through cold calling and personal visits to potential customers.
• Achieved or exceeded company-defined sales quotas.
• Contacted clients from GEO Point. To create new account business
• Built diverse and consistent sales portfolio.
• Contact new clients to setup gas cards, for local business and federal business accounts.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Handled day-to-day accounting processes to drive financial accuracy.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Monitored accounts to verify compliance with payment terms and schedules.
• Developed and maintained positive relationships with clients to maximize collections.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

• Monitors US and International Corporate and Government, inboxes Processes Company Name Change, Card Pin, Web Access, and Company New Account Packet
• Requests Assists customers with billing questions, payments, invoices, and other account issues Performs account maintenance while ensuring proper security measures are met Processes authorizations for merchants Documents accounts as needed Sends forms to customers via fax/email as requested Meets support call volume expectations Setup payment arrangements as need
• Complete payment security deposit for credit team
• Complete documents for payments in receivables and recovery management
• Protect & monitor US & International Corporate & Government credit line accounts.

• Managed call flow and responded to, needs of customers Identified and solved technical issues with a variety of diagnostic tools Maintained knowledge of current sales promotions, and policies regarding payment, exchanges
• Provided training to customers on various technologies - both directly related to our product offerings and customer's connected devices Opened and closed the store, which included counting cash deposits, and maintaining visually appealing displays for the store Mentor, and trained new employees in multiple stores
• Completed new store grand openings, and trained new hires for the new stores.

• Remote maintenance and updates of network-connected scales Deployment testing of server-side updates to scale software Provided phone support for on-site techs and store department managers

• Phone-based support of user accounts Application issue triage and support routing Network support for ActiveDirectory, RSA SecureID, token synchronization

• User network and email account management, provide remote network access to employees
• Purchasing, configuring, and installing/testing applications on smartphones and tablets Desktop operating system, network, and application support.

• Helped customers select technology products such as smart phones and tables that best fit their personal needs
• Utilized Google Docs to manage inventory, and create presentations and status reports Provided exceptional technical support and customer service related to PC’s, smartphones, and tablets Educated customers on product and service offerings
• Maintained the showroom floor, opened and closed the store, which included counting cash drawers and making bank deposits.

• Provided customers answers for issues with their communications equipment and account concerns
• Helped customers select communications products that best fit their needs
• Provided training to customers on various technologies – both directly related to our product offerings and customers’ connected devices Opened and closed the store, which included counting cash drawers and making bank deposits
• Maintained visually appealing and effective displays for the entire store
• Independent

• Installed, maintained and repaired security systems and programmable logic controls
• Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises
• Designed security policies, alarm response protocols and access card guidelines
• Recommended improvements in security systems and procedures
• Developed and updated security procedures, security system drawings and related documentation
• Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters
• Conducted site reviews and security audits and made recommendations to management based on findings
• Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units
• Provided onsite training
• Monitored multiple databases to keep track of all company inventories.

• Assembled home and garden products such as lawn mowers, grills, furniture, and sheds Provided product information and support to customers Fulfilled customer orders

• Assisted customers with products in the electronics and computer departments Cashier Assembled lawn and garden products Inventory receiving, displays, and shelf stocking

• Upgraded PC hardware (peripheral boards, memory, hard drives, etc.) Performed operating system upgrades and reimages (i.e
• In the event of a virus infection)
• Built custom web sites with the Joomla and SMF content management systems

• Repaired and upgraded customer computer hardware and software, virus removal and data recovery Sales associate – customer pre and post-sales support Increased sales by 17% over a two-year period, and received company Employee Performance Award after maintaining record sales with 20% growth five months in a row Inventory receiving and shelf stocking