Kasherri Hickson
Paris,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Express Professionals
01.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Customer Service Representative
Telvista Call Center
04.2021 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Cashier
Whataburger Restaurants L&c
07.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Call Center Customer Service
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
Timeline
Front Office Manager
Express Professionals
01.2024 - Current
Customer Service Representative
Telvista Call Center
04.2021 - 11.2023
Cashier
Whataburger Restaurants L&c
07.2019 - 02.2021
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