Toby Anderson

• Work Order Management: Coordinated and prioritized over 500+ annual work orders, ensuring efficient resolution for routine maintenance, emergency repairs, and large-scale projects.
  Utilized property management software to track work order progress, schedule vendor services, and update stakeholders on completion timelines.
  Conducted quality control follow-ups to ensure repairs met contractual and community standards.
• Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
• Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Vendor Relations: Established and maintained relationships with contractors, landscapers, and other service providers, negotiating competitive rates and ensuring consistent performance.
  Reviewed vendor contracts and invoices for accuracy, compliance, and budget adherence.
• Resident and Board Correspondence: Acted as the primary liaison between HOA boards, residents, and vendors regarding maintenance concerns and project updates.
  Drafted and distributed professional correspondence to HOA boards and homeowners, including project updates, maintenance schedules, and policy reminders.
  Resolved homeowner inquiries and complaints with a focus on excellent customer service and adherence to HOA policies.
• Project Management: Oversaw community-wide maintenance projects, including roofing repairs, landscaping upgrades, and amenity improvements, from planning to completion.
  Conducted site inspections to identify maintenance needs, ensure compliance with HOA guidelines, and evaluate vendor performance.
  Developed and executed preventative maintenance schedules to prolong the lifespan of HOA assets and reduce costs.
• Budgeting and Reporting: Assisted in preparing annual maintenance budgets and monitored expenditures to prevent cost overruns.
  Generated detailed monthly reports for HOA boards, summarizing completed work orders, ongoing projects, and future recommendations.

Licensed real estate agent with over three years of experience in buyer and seller representation, property management, and in-house maintenance coordination. Skilled in delivering tailored solutions, building client relationships, and managing transactions with precision. Passionate about expanding into property imaging and real estate investments to enhance service offerings. Recognized for strong leadership, attention to detail, and a commitment to excellence in the real estate industry.

• Financial Management: Oversee timely collection of rental and miscellaneous income
• Manage resident accounts, monitor delinquencies, and process evictions
• Negotiate payment plans for former resident balances and collaborate with collection agencies
• Promoted a culture of continuous learning among staff members through ongoing professional development opportunities.
• Coordinated various events and activities to foster a sense of community among residents.
• Assist in month-end pre-close and financial reporting
• Customer Service: Understand and exceed the needs and expectations of residents, clients, and vendors
• Maintain effective communication with residents and university personnel
• Contribute to monthly newsletters and resident communications
• Develop and maintain resident retention programs
• Leasing & Marketing: Assist with leasing and marketing efforts as needed
• General Administration: Ensure confidentiality of client, resident, and company information
• Attend and coordinate staff meetings
• Adhere to company policies, and Fair Housing laws, and assist in corporate projects
• Support the daily operations of the property
• Personnel: Assist in the development and supervision of staff
• Facilities: Assist in creating and implementing a successful turn plan
• Ensure staff utilizes Entrata for service requests and conduct regular property walks to address maintenance issues
• Assist in quarterly inspections and initiate billing for damages
• Risk Control: Enforce community safety, emergency, and fire evacuation policies
• Document and address resident behaviors violating community lease agreements
• Identify and report safety/security risks to the Community Manager
• Handle emergency situations in the absence of the Community Manager

• Branch: Army
• Rank: E-4