Kirsten Rowland
Woodruff,SC
Summary
Knowledgeable Lube Technician interacts positively with customers, simplifying complex mechanical or technical issues for service satisfaction. Committed to providing advanced diagnostic and repair techniques to alleviate vehicle issues. Detail-focused with solid understanding of various vehicle manufacturer's specifications, including foreign and domestic.
Hardworking and observant professional with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity.
Overview
13
13
years of professional experience
Work History
Auto lube Technician
Walmart
08.2024 - Current
- Performed routine maintenance services such as oil changes, filter replacements, and fluid top-offs on various vehicles
- Utilized diagnostic tools to identify potential issues and recommend necessary repairs or replacements
- Maintained accurate records of all services performed, including parts used and labor hours
- Ensured customer satisfaction by providing friendly and knowledgeable assistance throughout the service process
- Followed established safety procedures while handling hazardous materials and operating equipment
- Performed tire rotations according to manufacturer guidelines for optimal vehicle performance
- Safely operated various tools and equipment such as lifts, air compressors, impact wrenches, etc., following all safety protocols
Sales Associate
Gilstrap Family Dealerships
Simpsonville, SC
01.2021 - 06.2024
- Greeting potential customers, building rapport, and determining their vehicle needs, preferences, and budget.
- Explaining and demonstrating the features and operation of vehicles on the showroom floor or during test drives.
- Facilitating the entire sales process, including assisting with trade-in appraisals and negotiating vehicle prices.
- Presenting car options that meet customer needs, convincing hesitant buyers, and closing sales to meet dealership goals.
- Completing all necessary paperwork and sales contracts for vehicle purchases.
- Following up with customers after the sale to ensure their satisfaction and encourage future referrals.
- Engaging in activities to build a strong customer database and generate new leads.
- Working with other sales team members and providing updates on inventory and promotions.
Subway Manager
Subway
02.2018 - 12.2020
- Recruit, train, and supervise employees, creating work schedules and evaluating performance.
- Oversee daily restaurant operations, including food preparation, product quality, and store cleanliness.
- Ensure exceptional customer service and handle customer complaints effectively.
- Maintain strict food safety and sanitation standards, ensuring compliance with all regulations.
- Manage inventory, track stock levels, and oversee cash handling and bank deposits.
- Implement local marketing initiatives and promotions to increase sales and customer traffic.
- Monitor financial and operational metrics, manage budgets, and contribute to the store's profitability.
Machine Operator/Forklift Operator
Ms staffing
05.2015 - 01.2018
- Operating heavy machines, mixing and handling material, packing and weighing boxes, and moving pallets
- Skills Used
- Basic math skills
- Ability to understand and carry out detailed directions in a timely matter.
- Familiarity with all the products used in the facility.
- Excellent communication skills and team work.
Cashier/Customer Service
Kangaroo Express
03.2013 - 04.2015
- Responsibilities:
- Greeting every customer with a smile.
- Cleaning the store in between customers.
- Money handling, register trained.
- Checking identification of persons that look under the age of 40.
- Helping to achieve sales goals.
- Accomplishments:
- Consistently achieving sales goals. Ran store alone at night.
- Skills Used:
- Highly skilled in providing a timely, efficient, and considerate customer service
- Proven ability to operate cash register and handling money.
- Demonstrated ability to respond and resolve customer’s requests and concerns
- Able to assist customers with purchases and transactions
- Experienced in stocking merchandise
- Meticulous competency in sales, products and services
- Excellent written and verbal communication skills
- Ability to develop strong customer relations
- Accurate with math and currency
Education
general - Middle school education
Insights on education Home School
Simpsonville, SCSkills
- Cash register
- English
- Manufacturing
- Sales
- Leadership
- Quality Control
- Packaging
- Retail sales
- Math
- Quality control
- Mechanical knowledge
- Assembly
- Customer Service
- Forklift Operator
- Food Preparation
- Restaurant experience
- Materials Handling
- Supervising experience
- Time management
- Microsoft Word
- Upselling
Work Experience
01-2016
Personal Information
Additional Information
- I am a friendly, enthusiastic, hard working, team player. I enjoy helping other coworkers if possible, but I focus on getting my work done first.
- I always try to respect other people and appreciate the same consideration.
Timeline
Auto lube Technician
Walmart
08.2024 - Current
Sales Associate
Gilstrap Family Dealerships
01.2021 - 06.2024
Subway Manager
Subway
02.2018 - 12.2020
Machine Operator/Forklift Operator
Ms staffing
05.2015 - 01.2018
Cashier/Customer Service
Kangaroo Express
03.2013 - 04.2015
general - Middle school education
Insights on education Home School