Toby Brown
Houston,TX
Summary
Organized and motivated employee eager to apply time management and to utilize my knowledge and skills. I will contribute myself with full involvement persistence and dedication for the growth of the organization.
Overview
29
29
years of professional experience
Work History
Food and Nutrition Manager
Houston Methodist Hospital
Houston, TX
03.2023 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service,which we see weekly scores for the department.
- Oversee food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant Manager
Zutro Restaurant and Bar
Houston , TX
11.2021 - 10.2022
- Managed accounts payable, accounts receivable and payroll.
- Oversaw training of supervisors to develop leadership and customer service skills.
- Exercised and used strong interpersonal skills to establish positive relationships with guests and employees.
- Train and coach team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Car Salesman
Joe Myers Ford
Jersey Village, TX
04.2021 - 11.2021
- Greet and educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Communicate about the referrals and consistent repeat business due to first-rate customer service standards.
- Adhered to standards of quality and service and industry regulations.
Area Operations Manager
Dave and Buster's
Houston, TX
07.1994 - 11.2020
- Champion 100% guest satisfaction by providing excellent dining experience
- Optimize profits by controlling food, beverage and labor costs on a daily basis
- Determine root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction
- Build sales forecasts and schedules to reflected desired productivity targets.
- Develop and maintain a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Coach salesmanship which resulted in the highest salesmanship for Houston #003 in 2017
- Brought the bar efficiency from the previous 80% to 90% as the bar manager
- Coached and developed many employees to advance in their career who are now blue and orange team members, key hourly and managers
Payroll Manager
Dave and Buster's
Houston , TX
- Reconcile cash credit card and discount financial paperwork incoming and outgoing
- Evaluate and report discrepancies or unusual problems
- Manage cost of sales
- Calculated overtime, vacation sick hours and other categories of time.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Responded to requests for information as company expert on payroll operations.
- Entered corrected records into Kronos, TMX and added additional adjustments as required.
Corporate Trainer
Dave and Buster's
- Was hand pick by hundreds of employees to become an Corporate Trainer and to opened up 20 new stores around the USA.
- Trained over 150 new employees in services, sales and finances
Education
Bachelor of Science - Accounting - Candidate
Texas Southern University
Houston, TX12.2024
Associate of Arts -
Houston Community College
Houston, TX2011
Skills
- Accounts Payable
- ADP
- Customer-oriented
- Daily payroll activities
- Forecasting
- Hiring and Training
- I-9 documentation
- Labor and food cost
- New employee processing
- Payroll and Accounting
- Payroll policies and procedures
- Research support
- Restaurant operations management
- Staff development talent
- Stable work history
- Strong leader
- Supervisory skills
- Training and development
Accomplishments
Winner Circle Assistant Department Head
Timeline
Food and Nutrition Manager
Houston Methodist Hospital
03.2023 - Current
Restaurant Manager
Zutro Restaurant and Bar
11.2021 - 10.2022
Car Salesman
Joe Myers Ford
04.2021 - 11.2021
Area Operations Manager
Dave and Buster's
07.1994 - 11.2020
Payroll Manager
Dave and Buster's
Corporate Trainer
Dave and Buster's
Bachelor of Science - Accounting - Candidate
Texas Southern University
Associate of Arts -
Houston Community College
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