Toby Derington
Hillsboro,TX
Summary
Ambitious Business Professional with robust background in sales and service management, effectively leading teams and driving customer satisfaction. Proven track record of enhancing client relationships and implementing service improvement strategies. Demonstrated proficiency in team leadership and customer engagement.
Overview
17
17
years of professional experience
Work History
Franchise Co Owner / Operator
Boulder Designs By T&T
11.2019 - Current
- Worked directly and indirectly with Customers to accomplish their project while maintaining their budget
- Implement strategies to boost sales through traditional and online promotional efforts
- Established best business practices for site work orders, recruited and maintained business relationship with several sub-contractors
- Demonstrated preferred work methods to achieve company profitability and effective production plans
- Wrote daily work orders, and managed logistics to achieve work plans
- Responsible for consultation, concept, and implementation of very wide variety of projects.
- Assessed damaged materials and notified maintenance personnel of needed repairs
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
Service Manager
United Ag and Turf
02.2024 - 11.2024
- Led team in achieving service excellence through effective communication and problem resolution.
- Streamlined operations by implementing standardized processes, enhancing service delivery efficiency.
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Analyzed customer feedback to identify areas for service enhancement, driving satisfaction rates upward.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
General Manager /Sales and Service Manager
Jeff England Rv
08.2017 - 10.2019
- Led sales team to exceed quarterly targets through strategic planning and performance monitoring
- Coached 4 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Streamlined sales processes using CRM systems, improving efficiency across the department
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Oversaw service department operations, ensuring timely and effective customer support.
- Managed inventory levels, optimizing parts availability and minimizing downtime.
- Resolved customer complaints in professional and timely manner.
Sales Representative
Fun Town RV Cleburne
11.2013 - 07.2017
- Maintaining CRM " Customer Reputation Management" system Providing Follow up Calls, and Appointments with Clients that were unable to make a purchase while at the Dealership
- Visited 8 RV Manufactures in Indiana to Further my Education of our Products, and to help further educate customers on their RV of interest
- Provided Inventory control for brands assigned to me by management, as well as providing our internet department with any wrong information or pictures of brands on our website.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Delivered exceptional customer service, ensuring positive shopping experiences for RV buyers.
- Assisted customers in selecting RVs based on preferences and budget constraints, enhancing satisfaction levels.
Plumber
Curly’s Plumbing
01.2011 - 10.2013
- Assemble, install and repair pipes, fittings and fixtures of heating, water and drainage systems
- Install and repair plumbing fixtures such as sinks, bathtubs, water heaters, hot water tanks, garbage disposal units, and dishwashers
- Worked effectively with construction departments to plan plumbing necessities for new buildings, including studying blueprints and developing logical plans for installation
- Assisted with training of plumber apprentices
- Backflow and Gas line Testing
- Operated ground microphones and listening discs to locate hidden water line leaks
- Complied with state plumbing codes throughout duration of each project
HVAC Installer
Pinnacle Air Conditioning
01.2010 - 11.2010
- Install maintain, repair and overhaul air-conditioning, ventilation, heating and refrigeration systems
- Conduct and diagnoses on system operating conditions using central controls or energy management panels
- Perform frequent testing of water treatment to determine chemical balance in air conditioning water systems
- Carrie out electrical, plumbing and construction duties as required by air- conditioning maintenance, repair, and installation.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
Summer Helper
Harbison Fischer Oil Manufacturing
09.2008 - 11.2009
- Running CNC Machines to make Fittings for Oil Well Piping
- Cleaning - Degreasing parts - Deburring sharp edges
- QA checks for all Manufactured piping and fittings using inside and outside Spring Calipers, and threading Tools
- Sandblasting and wax covering Manufactured Parts for Shipping.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.2008
Skills
- Management experience (8 years)
- Scheduling (13 years)
- Payroll (3 years)
- Microsoft Word (10 years)
- Retail Sales (13 years)
- Wholesale Sales (7 years)
- Inventory Management (13 years)
- Team Building (5 years)
- Marketing and Advertising (13 years)
- Hiring and Staffing (7 years)
- Financial budget planning (7 years)
- Training and development in sales (10 years)
- Credit evaluation (4 years)
Affiliations
Active Member-Open Door Church in
Burleson. Volunteer work for outreach programs benefiting the food bank, homeless, and rescue centers in the Burleson/Ft. Worth area.
Member / Sponsor of North Texas Special Olympics
Timeline
Service Manager
United Ag and Turf
02.2024 - 11.2024
Franchise Co Owner / Operator
Boulder Designs By T&T
11.2019 - Current
General Manager /Sales and Service Manager
Jeff England Rv
08.2017 - 10.2019
Sales Representative
Fun Town RV Cleburne
11.2013 - 07.2017
Plumber
Curly’s Plumbing
01.2011 - 10.2013
HVAC Installer
Pinnacle Air Conditioning
01.2010 - 11.2010
Summer Helper
Harbison Fischer Oil Manufacturing
09.2008 - 11.2009
High School Diploma -
Cleburne High School
Hobbies
- Golf
- Hunting & Fishing
- Water Sports
- Woodworking
- Metal Fabrication
Professional References
- Numerous References Available Upon Request