Toby Dunn Hackler
Highland Village,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Health Loss Control Coordinator
S&B Engineers And Constructors
04.2019 - 03.2023
- Performed medical related activities for Company's Safety Department.
- Served as a medical liaison for our Company with health care providers, clinics and laboratories. Requiring independent judgment in evaluating and making recommendations to Company Safety Department's Management concerning physicals, drug and alcohol testing, and workers compensation insurers. ,
- Made appointments for employees, based on medical need, for example: physical therapy, clinic checkups and follow up appointments, scheduled preop / postop appointments when required for injury. Assisted employee with medical appointments and doctor's recommendations for their care. Ordered medical equipment from providers when needed, arranged transportation, for employee when needed based on injury.
- Worked in a group setting, with regular interaction during meetings and one on one, face to face discussions with other company departments on a daily basis. Requiring frequent trips to construction sites, clinics and hospitals to pick up and transport injured employees to and from necessary appointments to receive treatment.
- Maintained training and certification in both D.O.T and non-D.O.T collection procedures for drug and alcohol testing.
- Closely followed and managed care and treatment of injured employees. Administered Company drug and alcohol, monthly random onsite drug screens of over 100 employees, depending on the number of employees that were on our jobsite.
- Maintained a database for the clients drug screening requirements and for our Company Policy to stay compliant with.
- Coordinated onsite voluntary COVID 19 Immunizations for current employees and subcontract employees that wanted to be immunized.
- Worked closely with the Company's onsite medic with implementing COVID 19 Protocols. Assisted with signage around the Jobsite for COVID 19 Rules and Regulation.
- Performed preventive measures and maintained firm safety levels to avoid spread of infection and disease
- Coordinated several events including, employee appreciation days and multiple safe man hour celebrations and special projects throughout the jobsite.
Certified Surgical Technologist
Bay Area Surgery Center
03.2018 - 12.2018
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools
- Positioned patients and set up drapes to create comfortable surgical environment for patients
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures
- Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction
- Maintained high infection control standards
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment
- Collected, prepared and disposed of medical specimens
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures
- Worked with vendors for speedy procurement of services and equipment
- Preparing OR rooms for all following days cases including supplies, instruments and equipment needed in that room for next days procedures.
- Also, worked in Sterile Processing Department processing in autoclave cleaning surgical instruments needed for surgical procedures.
- Maintained records on all equipment loads run through hospital's sterilization process.
- Completed on average 20 total joint replacement procedures per month
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines
Certified Surgical Technologist
Houston Physician's Hospital
07.2017 - 02.2018
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments
- Created safe operating environments for invasive and non-invasive procedures
- Worked with 3-5 different surgeons per day in anticipating their surgical needs
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools
- Helping move patients to and from OR bed to stretcher to transfer patients from OR to PACU.
- Preparing case carts for next days procedures.
- Checking dates on supplies and discarding out of date items.
- Stocking OR rooms with all necessary supplies
- Proficient in Endoscopy and Colonoscopy procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure
- Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements
Certified Surgical Technologist
Sugar Land Face and Body
07.2015 - 05.2017
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
- Created and maintained unobstructed operative fields using diverse range of tools.
- Maintained high infection control standards.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Maintained specialty equipment, implant, and instrumentation inventories.
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
Certified Surgical Technologist
Memorial Hermann Sugar Land
02.2013 - 02.2013
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Created and maintained unobstructed operative fields using diverse range of tools.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
- Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
- Collected, prepared and disposed of medical specimens.
- Used sutures, staples, clips and other tools to close wounds.
- Worked with vendors for speedy procurement of services and equipment.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
- OR rooms inventory monthly and restocked items as necessary.
- Completed 20-25 total joint replacement procedures per month
- Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
Certified Surgical Technologist
El Campo Memorial Hospital
10.2011 - 02.2013
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Maintained high infection control standards.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Collected, prepared and disposed of medical specimens.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
- Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
- Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
- Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
- Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
Medical Assistant/Receptionist
Southwest Orthopedic Group
12.2011 - 05.2012
- Patient Assessment, removal of bandages and staples after various procedures
- Applied Bandages to post surgical sites
- Assisted Physician with patient history and intake
- Scheduled follow up appointments and helped with prescription refills.
- Answered phone calls and messages for - Orthopedic medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Checked patient insurance, demographic, and health history to keep information current
- Organized paperwork such as charts and reports for office and patient needs
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Completed patient referrals to other medical specialists
- Responded to correspondence from insurance companies to verify patient's coverage
- Supported office staff and operational requirements with administrative tasks
- Notified manager of incidents and potential incidents relating to patients and staff for swift action
- Printed prescription requests and queries in compliance with practice protocol
- Registered and verified patient records before triage with most up-to-date information
- Placed new supply orders, managed inventory and restocked clerical spaces
Administrative Assistant/Accounts Payable
BLS Construction Inc
07.2008 - 05.2010
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Document Control/Subcontracts Coordinator
Shell Refinery/Innovative Turnaround Concepts, Inc
11.2007 - 03.2008
- Document Control/Subcontracts Coordinator with responsibilities for compiling turnover packets by systems for shutdown, including all documents and site engineering sign offs for completion
- Organizing and maintaining site related documents necessary for shutdown
- Point of contact for subcontractors, responsible for plant access and scheduling for safety training for all subcontractor's employees on the Shell associated with shutdown.
- Established and managed document distribution matrix and document control register
- Managed technical documentation flow of engineering, project management and construction activities
- Created project control documentation to support needs of important projects
- Transmitted documents, organized revisions and tracked changes
- Prepared documents for projects in accordance with project manager, team, or client specifications
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
- Completed transmittal logs and stored in files for specified durations
- Established, improved and reinforced document management systems to handle current and expected requirements
- Scanned, filed and transmitted various documents and adhered to digital filing procedures
- Evaluated current document processes, suggested methods for change and implemented successful improvements
- Carefully reviewed all documents and reports for completeness and accuracy
- Monitored due dates and deadlines and worked to submit all documents on time or early
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability
- Coordinated document exchange between departments, contractors, suppliers and customers
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions
- Provided support for document controls and worked with contract documents
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out
Education
CPR
American Health Care Academy
On-Line03.2023
Surgical Technology
Wharton County Junior College
Wharton, TX08.2011
Some College (No Degree) - Psychology
University of North Texas
Denton, TXSkills
- CST, Sterile Processing
- Certifications/License CST
- MS Office Suite: Word, Excel, and PowerPoint
- Data Entry Documentation
- Medical Terminology
- Schedule Management
- Customer Service
- Typing Proficiency
- Employee Timesheet Processing
- Self Starter
- Prioritizing Patients
- Documentation
Certification
- CPR/AED,Standard First Aid and Bloodborne Pathogens (BLS), American Health Care Academy - 03/13/2023-03/13/2025
Golf
Received a Full Golf Scholarship to University Of North Texas
Timeline
Health Loss Control Coordinator
S&B Engineers And Constructors
04.2019 - 03.2023
Certified Surgical Technologist
Bay Area Surgery Center
03.2018 - 12.2018
Certified Surgical Technologist
Houston Physician's Hospital
07.2017 - 02.2018
Certified Surgical Technologist
Sugar Land Face and Body
07.2015 - 05.2017
Certified Surgical Technologist
Memorial Hermann Sugar Land
02.2013 - 02.2013
Medical Assistant/Receptionist
Southwest Orthopedic Group
12.2011 - 05.2012
Certified Surgical Technologist
El Campo Memorial Hospital
10.2011 - 02.2013
Administrative Assistant/Accounts Payable
BLS Construction Inc
07.2008 - 05.2010
Document Control/Subcontracts Coordinator
Shell Refinery/Innovative Turnaround Concepts, Inc
11.2007 - 03.2008
CPR
American Health Care Academy
Surgical Technology
Wharton County Junior College
Some College (No Degree) - Psychology
University of North Texas
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