Toby Frazier
Ethio-american Insurance
Stockbridge,GA
1
Language
28
years of professional experience
Dynamic Executive Officer with extensive experience in managing high-volume insurance claims and optimizing financial processes. Known for strategic decision-making and fostering customer relationships to maximize operational effectiveness and achieve corporate goals.
Work History
Executive Officer/Claims Supervisor
27 Years 10 Months- Directed cross-functional teams in executing company-wide projects, ensuring alignment with corporate objectives.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Oversaw financial management processes, optimizing budget allocations and resource utilization.
- Developed and implemented policies to ensure compliance with industry regulations and standards.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Interviewed, recruited and trained new onboarding candidates.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Processed and managed insurance claims, ensuring accurate documentation, timely resolution, and compliance with company policies.
- Reviewed, investigated, and adjudicated claims while verifying coverage, documentation, and eligibility.
- Managed claims from intake through resolution, communicating with customers, providers, and internal teams to resolve issues efficiently.
- Handled a high volume of claims while maintaining accuracy, meeting processing deadlines, and delivering responsive customer service.
Education
High School Diploma
Skills
Claims Oversight
Regulatory compliance
Operational Strategy
Operating budgets
Process Improvement
Product development and expansion
Risk management
Organizational leadership
Strategic Decision-Making
Investigative & Analytical Skills
Customer Relationship Management
Records management
Policy development
Languages
English
Native or Bilingual
Timeline
Executive Officer/Claims Supervisor
Ethio-american Insurance
10.1998 - CurrentRead More
Shamrock Highschool
High School Diploma
Read More