Toby Hilton
KALAMAZOO,Michigan
Summary
Motivated Facilities Director with 7 years of experience in inpatient SUD treatment positions and exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts, and comprehensive regulations compliance. Fifteen-plus years in the hospitality industry.
Overview
24
24
years of professional experience
Work History
Facilities Director
Skywood Recovery
12.2015 - Current
- Maintained the physical condition of facilities, applying available resources and personnel to achieve a safe, clean, and functional environment.
- I built relationships with vendors and contractors to support timely and cost-effective services.
- Served as point of contact for internal and external customers seeking support and information.
- I communicated with the CEO and facility teams regarding upcoming repairs and projects.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Conducted regular facility inspections to identify repair needs or improvements.
- Reviewed and oversaw construction and renovation projects.
General Manager
Yarrow Golf & Conference Resort
01.2009 - 12.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Director of Sales
Yarrow Golf & Conference Resort
01.2003 - 01.2009
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
Sales Manger
McCamly Plaza Hotel
01.2000 - 12.2002
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Associate of Science - Hospitality Sales & Management
Northwestern Michigan College
Traverse City, MI12.1999
Associate of Applied Science - General Studies
Kellogg Community College
Battle Creek, MI04.1997
Skills
- Signage
- Inventory Stocking
- Construction
- Maintenance
- Utilities
- Electrical
- Vendor Coordination
- Repairs and Maintenance
- Landscape Maintenance
- Alarm Systems
- Work Orders
- Budget Administration
- HVAC
Timeline
Facilities Director
Skywood Recovery
12.2015 - Current
General Manager
Yarrow Golf & Conference Resort
01.2009 - 12.2015
Director of Sales
Yarrow Golf & Conference Resort
01.2003 - 01.2009
Sales Manger
McCamly Plaza Hotel
01.2000 - 12.2002
Associate of Science - Hospitality Sales & Management
Northwestern Michigan College
Associate of Applied Science - General Studies
Kellogg Community College
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