TOBY JONES
Tucson,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
14
14
years of professional experience
Work History
Amazon Distribution Center
09.2019 - 03.2020
- Streamlined the process
- Made a decision
- Used a utility dolly and a truck ramp to move furniture and boxes
- Sorted cargo to ensure that it was delivered to the correct location, avoiding unnecessary delays and increasing productivity
- Communicated with floor managers to determine merchandise placement
- Kept the warehouse clean and organized to maximize team efficiency and productivity
- Put in place strategic shipping policies to meet long- and short-term sales goals
- Used handheld scanners and physical logs to keep track of item movements
- Moved and lifted heavy loads of merchandise using [Type] equipment
- Loaded, unloaded, and sorted cargo as part of accurate and efficient [Timeframe] shipments
- Used [Type] equipment to transport [Type] and [Type] items safely, avoiding accidents and mishaps
- Kept storage areas organized, clean, and secure to fully protect company assets
- Moved [Type] and [Type] items safely using [Type] equipment to avoid accidents and mishaps.
Forklift Operator
HomeGoods Distribution Center
01.2017 - 02.2019
- Loaded products weighing up to [100] pounds onto trailers for delivery
- Used hand trucks and pallet jacks to unload the cargo from the truck
- Completed [[forklift training]
- Double-checked the quantity and description of the materials received by comparing them to the packing list
- Used bracing and strapping techniques to prevent load shifting or damage
- Paid close attention to gain a thorough understanding of the duties required for each shift, completing priority tasks first during team meetings
- Promptly responded to all supervisory questions about the job and provided updates on expected task completion times
- Put orders together and packed items for shipment, as well as communicating orders to shipping personnel
- Secured items by securing them with straps over protective padding during transportation
- Removed debris and hazardous materials from the [Type] area to avoid contaminating [Type] and [Type] items
- Sorted cargo to ensure that it was delivered to the correct location, avoiding unnecessary delays and increasing productivity
- Loaded and unloaded numerous delivery vans per shift
- Drove a moving truck safely to the destination, delivering items without nicks or scratches.
Locksmith, Jones
11.2009 - 10.2016
- Cleaned up the worksite and disposed of all trash at the end of each job
- Double-checked that the machine setups were correct
- Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance
- Managed the project team and coordinated the activities of contractors
- Dug, spread, and leveled dirt and gravel with a pick and shovel
- Indoor and outdoor residential and commercial construction projects were completed by me
- Was in charge of transporting materials, tools, and machines to job sites
- Maintaining records and files, preparing cost and inventory reports, and ordering supplies all contributed to the management of business operations
- Mounted, installed, and secured tools with hand tools
- Was in charge of a lock and repair supply inventory worth over $[45000]
- Cleaned and oiled the machines, as well as adding coolant to the reservoirs
- Assisted with clerical duties and kept track of daily activities
- Created new keys and duplicated existing ones using key cutting machines
- Materials, machines, tools, and equipment were organized and stored by me
- Worked with manufacturers to resolve product issues in order to maintain relationships with key producers and deliver high-quality to customers
- Led
- Drove
- Conducted daily inspections of various site structures.
Rss Manager
Orielly Auto Parts
10.2020 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
Advance Auto Parts
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Bisbee High School
Bisbee, AZ05.2006
Skills
- Monetary Transactions
- Shrinkage Prevention
- Closing Oversight
- Business Analysis
- Business Planning
- Transaction Monitoring
- Reviewing Performance
- Negotiation
- Customer Service and Satisfaction
- Effective Selling Techniques
- Retail Operations Management
- Business Development Understanding
- Staff Management
- Merchandising
- Staff Development
- Money Handling
- Team Motivation
- Hiring and Training
Timeline
Assistant Manager
Advance Auto Parts
12.2022 - Current
Rss Manager
Orielly Auto Parts
10.2020 - 11.2022
Amazon Distribution Center
09.2019 - 03.2020
Forklift Operator
HomeGoods Distribution Center
01.2017 - 02.2019
Locksmith, Jones
11.2009 - 10.2016
High School Diploma -
Bisbee High School
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