Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Toby Kushnareva

Seattle,WA

Summary

I am able to provide excellent customer service and resolve customer complaints in a timely manner and possess strong problem-solving skills and the ability to multitask in a fast-paced environment.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Expo/Food Runner/Busser

Seattle Yacht Club
10.2024 - 04.2025
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
  • Increased customer satisfaction with quick and courteous food delivery.

Event Coordinator

Shoreline Community College
06.2024 - 03.2025
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.

Barista/Cashier

Crave by K&P
08.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Barista/Cashier/Food Runner

Da Hi Brew
02.2023 - 04.2023
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Provided efficient and courteous service to customers.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.

Barista/Cashier

85C BAKERY CAFE
11.2022 - 01.2023
  • Sold and served baked goods and miscellaneous food items, increasing company revenue.
  • Presented and explained drink menu, answering questions to educate customers.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
  • Memorized or referenced readily accessible information to relay to customers.
  • Operated cash registers and handled cash and card transactions.
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers.
  • Trained new baristas on proper coffee preparation techniques.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Observed proper food handling procedures and upheld company policies and procedures.
  • Replenished supplies to maintain adequate stock levels.

Education

GED -

Shoreline Community College
Seattle, WA
06-2024

Skills

  • Money Handling
  • Stocking and Replenishing
  • Cleaning and Sanitizing
  • Product Knowledge
  • Issue Resolution
  • Customer Relations
  • Customer Service Excellence
  • Product Location
  • Hospitality and Accommodation
  • Server support
  • Bussing tables

Certification

Food Handler's License

Languages

English
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Japanese
Limited Working

Timeline

Expo/Food Runner/Busser

Seattle Yacht Club
10.2024 - 04.2025

Event Coordinator

Shoreline Community College
06.2024 - 03.2025

Barista/Cashier

Crave by K&P
08.2023 - 02.2024

Barista/Cashier/Food Runner

Da Hi Brew
02.2023 - 04.2023

Barista/Cashier

85C BAKERY CAFE
11.2022 - 01.2023

GED -

Shoreline Community College

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Toby Kushnareva