Meet sales quota by serving needs of existing customer and solicit new accounts-develop a rating chart of existing and prospective customers that translates into an efficient management of all accounts
Maintain customer awareness of all product offering- keep current information on all products offered, establishing pricing, and competitive conditions in territory
Work with Sales Manager to develop a customer specific product platform that addresses a good-better-best-offer- develop and present a program including brands that maximizes our participation in this platform
Develop complete customer profile- in conjunction with the Credit Department -develop a complete customer profile that provides information critical to establishing an adequate credit line for every customer
Keep customers open to buy- assist management in making follow up calls to customers with delinquent accounts with the intentions of keeping customers open to buying
Provide good image for the business unit- maintain exceptional customer service and practice professionalism, reliability, and integrity.
Developed business strategies by conducting comprehensive market research and competitor analysis.
Increased client satisfaction by implementing tailored solutions for their unique business needs.
Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
Devised processes to boost long-term business success and increase profit levels.
Developed complete business plans and operational strategies for new and existing business.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Identified growth opportunities for clients by conducting thorough financial and risk assessments.
Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
Prepared annual budgets with controls to prevent overages.
Outside Account Manager
American Tire Distributors
04.2014 - 03.2016
Achieve monthly and annual budget/plan as assigned by GM, RVP and the company
Implement sales and marketing strategy as set forth by the company
Develop and maintain existing customers by implementing a sales and marketing strategy
Identify, develop and grow new business as needed to attain budget
Research, plan and implement sales, customer retention and new business development
Monitor and communicate competitive information including pricing, policies and market strategies
Maximize sales opportunities through sales calls (personal visits or telephone)
Attend local or regional trade events to gather market intelligence from customers, competitors and vendors
Maintain a thorough knowledge of products (new and existing), policies and merchandising information to effectively serve dealers
Maintain administration and relevant reporting and planning systems
Understand and manage relevant reporting or management and financial information for the sales and marketing departments
Develop and champion corporate image and reputation and protect and develop the company brand.
Expanded client base strategically by identifying prospective accounts in untapped markets or industries.
Educated prospects about product offerings, resulting in increased lead conversion rates.
Leveraged strong negotiation skills during contract discussions, securing favorable terms for both the company and its clients.
Territory Sales Manager
Hercules Tire & Rubber Co./TDW
01.2009 - 04.2014
Inside Sales Representative, January 2005-2009
Territory sales role that is responsible for developing and to maintain customer relationships and product sales
Goal driven position that is accountable for increasing sales with an intense focus on margin growth and overall corporate earnings
Finished 2013 year at 108% over sales goal for the year
Increased customer base by 31%
Improved overall territory sales by 27% while also improving profit margin by 2%.
Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
Established strong relationships with key clients, boosting customer retention rates.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
Inside Sales Representative
Carroll Tire Co.
01.2004 - 08.2005
Maintained a knowledge of products
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Policies and merchandise information
Provided service to customers by handling customer questions
Loading and unloading material
Pulling orders for daily deliveries.
Answered customers' questions regarding products, prices, and availability.
Education
Hillsborough Community College
Brandon, FL
High School Diploma -
Andress High School
El Paso, TX
06.1996
Skills
Presentation Skills
Business Analysis
Business Planning
Staff Mentoring
Customer Service Management
Process Improvement
Project Management
Planning and execution
Training and mentoring
Strategic Planning
Business Development
Vendor Collaboration
Solution Implementation
Data Analytics
Program Evaluation
Performance Improvement
Roles And Responsibilities
Meet sales quota by serving needs of existing customer and solicit new accounts-develop a rating chart of existing and prospective customers that translates into an efficient management of all accounts.
Maintain customer awareness of all product offering- keep current information on all products offered, establishing pricing, and competitive conditions in territory.
Work with Sales Manager to develop a customer specific product platform that addresses a good-better-best-offer- develop and present a program including brands that maximizes our participation in this platform.
Develop complete customer profile- in conjunction with the Credit Department -develop a complete customer profile that provides information critical to establishing an adequate credit line for every customer.
Keep customers open to buy- assist management in making follow up calls to customers with delinquent accounts with the intentions of keeping customers open to buying.
Provide good image for the business unit- maintain exceptional customer service and practice professionalism, reliability, and integrity.