Toby Martin
Mesa,AZ
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Restaurant Owner
Rockys Pizza And Cheesesteak
Mesa, Arizona
07.2017 - 08.2022
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 6 employees.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared and Cooked all food, quality control
- Marketing, Advertising and Social Media
Restaurant Owner
The Original Genos Pizza And Cheesesteak
Tempe, AZ
11.2012 - 06.2017
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 25
- Prepared and Cooked food
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Purchased food and cultivated strong vendor relationships.
- Marketing, Advertising and Social Media
Receptionist/Accounts Payable and Receivable Clerk
Hunter Contracting
Gilbert, AZ
01.2008 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Auto Body Shop Co-Owner
Platinum Collision
Gilbert, AZ
04.2004 - 12.2008
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Accounting Quickbooks
- Payroll
- Sales and Payroll taxes
- Customer Service
Auto Body Shop Co-Owner
Superior Auto Body
Sayreville, NJ
06.1994 - 09.2001
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Employee scheduling and Payroll
- Accounting Quick Books
- Taxes Payroll and Sales
- Customer Service
Customer Service Representative
TKR Cable
Piscataway, NJ
01.1992 - 03.1995
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Secret Shopper
Loehmann's Department Store
East Brunswick
05.1990 - 09.1990
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Shopped Stores to make sure our items were 40% less then Department stores and 20% less then discount stores
Education
Communication Studies
Colorado State University
Fort Collins, COSkills
- Delegating Assignments and Tasks
- Investigating Complaints
- Supply Ordering and Management
- Labor and Overhead Cost Estimation
- Money Handling
- Employee Performance Evaluations
- Staff Scheduling
- Labor Cost Controls
- Managing Deliveries
- Staffing and Sales Reporting
- Billing and Payment Processing
- Restaurant Operation
- Accounts Payable and Accounts Receivable
- Payroll Administration
- Expense Tracking
- Business Performance Management
- Budget Administration
- Staff supervision
Volunteer Work
2017-2018 President of Skyline High School Varsity Baseball Booster club
2016-2017 Vice President/Treasurer Skyline High School Varsity Baseball Booster Club
2010-2012 Community Volunteer and Fundraising Liaison Desert Ridge High School Varsity Baseball Booster Club
2008-2010 Treasurer Desert Ridge Little League
2004-2008 Director of Boys Major Baseball Santan and Desert Ridge Little league and Board member
1994-Present Lifetime member of Hadassah and National Council of Jewish Woman
Timeline
Restaurant Owner
Rockys Pizza And Cheesesteak
07.2017 - 08.2022
Restaurant Owner
The Original Genos Pizza And Cheesesteak
11.2012 - 06.2017
Receptionist/Accounts Payable and Receivable Clerk
Hunter Contracting
01.2008 - 06.2010
Auto Body Shop Co-Owner
Platinum Collision
04.2004 - 12.2008
Auto Body Shop Co-Owner
Superior Auto Body
06.1994 - 09.2001
Customer Service Representative
TKR Cable
01.1992 - 03.1995
Secret Shopper
Loehmann's Department Store
05.1990 - 09.1990
Communication Studies
Colorado State University
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