Toby Mathis
Nampa
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
41
41
years of professional experience
Work History
Sales Associate
Brighton Collectibles
10.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Realtor
Self-employeed
07.2023 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Negotiated, facilitated, and managed real estate transactions.
Customer Service Associate Cashier/Jewelry Sales Associate
TJ Maxx
02.2023 - 07.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Home School Instructor
Self-employeed
08.2004 - 05.2023
- Evaluated and revised lesson plans and course content to achieve student-centered learning. Instructed multiple grades for our 4 children from Kindergarten to High School.
- Applied various teaching aids to minimize learning gaps and instruct and motivate our students.
- Tracked grades and testing scores.
- Lead children's after school group for Tweens.
- Organized Charity Events and Field Trips.
- Planned yearly financial budget.
Recreation Aide 1
Bear Valley Springs Association-Whiting Center
09.2021 - 07.2022
- Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
- Responded to public inquiries to provide information about programs and facilities.
- Communicated accurate information about available services and facilities to promote enrollment.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Maintained order among participants and spectators to enforce conduct rules conformance.
Professional House Cleaner
Mathis Janitorial
01.2013 - 07.2022
- Performed professional and residential cleaning services which I managed a workload across 5 houses and 2 Businesses, satisfied customer needs for cleaning standards and details.
Dental Office Receptionist
Dr. Michael Jones DDS
01.2019 - 06.2020
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and canceled appointments for dental patients.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
Janitorial Assistant
Dana's White Wolf Cleaning
01.2005 - 01.2009
- Performed daily facility checklists for cleaning FAA Air Traffic Control Facility.
Helicopter Tour Sales Representative
Maverick Airstar LLC
04.2005 - 12.2008
- Responsible for Helicopter Tour flight sales at the South Rim of the Grand Canyon. Made and confirmed flight reservations. Assisted Customers with booking and changing tours.
- Collected payment and processed refunds as needed.
- Assisted customers in boarding and disembarking Helicopter.
- Safety assisted in takeoff and landing of the helicopter.
Waitress
Outback Steakhouse
10.1999 - 11.2000
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Flight Attendant
American Trans Air (ATA)
11.1994 - 09.1997
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Outpatient Secretary
Touchstone Community, Inc.
01.1994 - 11.1994
- Provided secretarial/administration support for Outpatient Therapy facility and Residential Treatment Center for Boys.
- Completed accurate daily report documents, memos and evaluations.
- Answered multi-line phone system and greeted callers enthusiastically.
Waitress
The Barn Steakhouse
01.1989 - 01.1994
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
Administrative Assistant
Phoenix Institute For The Family
01.1989 - 01.1994
- Answered multi-line phone system and greeted clients.
- Provided clerical support to three therapists by copying, faxing, filing documents, dictation for client sessions and accounting assistance.
Receptionist
Palo Verde Water Systems
06.1984 - 01.1989
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
Deer Valley High School
Glendale, Arizona05.1984
Skills
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Data Entry and Database Software
- Scheduling Events and Programs
- Critical Thinking
Timeline
Sales Associate
Brighton Collectibles
10.2023 - Current
Realtor
Self-employeed
07.2023 - Current
Customer Service Associate Cashier/Jewelry Sales Associate
TJ Maxx
02.2023 - 07.2023
Recreation Aide 1
Bear Valley Springs Association-Whiting Center
09.2021 - 07.2022
Dental Office Receptionist
Dr. Michael Jones DDS
01.2019 - 06.2020
Professional House Cleaner
Mathis Janitorial
01.2013 - 07.2022
Helicopter Tour Sales Representative
Maverick Airstar LLC
04.2005 - 12.2008
Janitorial Assistant
Dana's White Wolf Cleaning
01.2005 - 01.2009
Home School Instructor
Self-employeed
08.2004 - 05.2023
Waitress
Outback Steakhouse
10.1999 - 11.2000
Flight Attendant
American Trans Air (ATA)
11.1994 - 09.1997
Outpatient Secretary
Touchstone Community, Inc.
01.1994 - 11.1994
Waitress
The Barn Steakhouse
01.1989 - 01.1994
Administrative Assistant
Phoenix Institute For The Family
01.1989 - 01.1994
Receptionist
Palo Verde Water Systems
06.1984 - 01.1989
High School Diploma -
Deer Valley High School
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