Jamie Engelmann
Green Isle,MN
Summary
Compassionate Patient Care Coordinator with a strong grasp of clinic operations and patient care. Demonstrated expertise in facilitating communication between patients and healthcare professionals to deliver exceptional service. Notable achievements include streamlining administrative processes, which significantly improved patient satisfaction rates and enhanced team collaboration. Core competencies encompass problem-solving, effective communication, and a deep empathy for patient needs.
Overview
24
24
years of professional experience
Work History
Patient Care Coordinator
Newkingdom Healthcare
Eden Prairie, MN
11.2019 - Current
- Provided compassionate support to patients and their families.
- Communicated with patients to ensure quality of care and develop care plans.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Obtained informed consent and payment documentation from patients and filed in system.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Patient Care Coordinator- Team Lead
MAPS/Advanced Pain Management Group
Chaska, MN
01.2016 - 10.2019
- Collaborated with clinical and administrative staff to meet patient needs.
- Processed patient intake information and updated medical records prior to treatment.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Provided emotional support and guidance to patients and their families.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Mentored new hires, including explaining hospital policies, procedures, and practices.
- Assisted with the development of efficient office procedures for improved workflow.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
- Coordinated patient referrals to specialists and other healthcare services.
- Delegated daily tasks to team members to optimize group productivity.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Clinic Front Desk Supervisor
Southdale Pediatrics
Eden Prairie, MN
05.2001 - 01.2016
- Conducted regular performance evaluations of front desk staff members.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and welcomed patients in a friendly, professional manner.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Ordered office supplies as needed to maintain inventory levels.
- Scheduled and confirmed patient appointments and consultations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Sibley East High School
Arlington, MN06-1997
Skills
- HIPAA protocol adherence
- Organizational standards
- Database coordination
- Medical record requests
- Healthcare operations
- Healthcare documentation
- Patient satisfaction
- Attention to detail
- Proficient in EMR
- Appointment scheduling
- Customer service
- Multitasking
- Patient confidentiality
Timeline
Patient Care Coordinator
Newkingdom Healthcare
11.2019 - Current
Patient Care Coordinator- Team Lead
MAPS/Advanced Pain Management Group
01.2016 - 10.2019
Clinic Front Desk Supervisor
Southdale Pediatrics
05.2001 - 01.2016
High School Diploma -
Sibley East High School
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