Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toby Shiffer

Eau Claire,WI

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

DRM Arby's
Eau Claire, WI
02.2023 - Current
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Resolved conflicts between employees or customers in a professional manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Ensured compliance with food safety regulations and quality standards.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Taught staff upselling techniques to meet revenue targets.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coached employees on interactions with customers to drive exceptional service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

Painter

Shiffer Quality Painting
Eau Claire, WI
06.2016 - 02.2023
  • Applied paint with brushes, rollers, spray guns, or other equipment.
  • Applied primers and sealers to prepare new surfaces for painting.
  • Used ladders and scaffolds to reach high walls and ceilings.
  • Ensured proper ventilation while using solvents or oil-based paints.
  • Wore protective clothing such as masks, respirators and gloves.
  • Prepared surfaces by Staining, scraping, and sanding.
  • Assessed work areas to determine safety measures required before beginning the job.
  • Sanded woodwork prior to staining or painting.
  • Cleaned up job sites after completion of projects.
  • Inspected painted surfaces for defects such as cracking, blistering, or fading.

Crew Member

DRM Arby's
Eau Claire, WI
06.2021 - 09.2022
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Checked expiration dates on all products before serving them to customers.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Informed customers about daily specials in an engaging manner.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Education

High School Diploma -

Altoona High School
Altoona, WI
05-2023

Skills

  • Quality Assurance
  • Inventory Control
  • Safety Compliance
  • Team Development
  • Decision-Making
  • Shift checklists
  • Opening, Midday, and closing procedures
  • Training and mentoring
  • Delegating Work
  • Staff Motivation

Certification

  • ServeSafe Certified

Timeline

Shift Manager

DRM Arby's
02.2023 - Current

Crew Member

DRM Arby's
06.2021 - 09.2022

Painter

Shiffer Quality Painting
06.2016 - 02.2023

High School Diploma -

Altoona High School
  • ServeSafe Certified

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Toby Shiffer