Toby Shiffer
Eau Claire,WI
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
DRM Arby's
Eau Claire, WI
02.2023 - Current
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Inspected work areas regularly for cleanliness and organization standards.
- Resolved conflicts between employees or customers in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured compliance with food safety regulations and quality standards.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Taught staff upselling techniques to meet revenue targets.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Painter
Shiffer Quality Painting
Eau Claire, WI
06.2016 - 02.2023
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Applied primers and sealers to prepare new surfaces for painting.
- Used ladders and scaffolds to reach high walls and ceilings.
- Ensured proper ventilation while using solvents or oil-based paints.
- Wore protective clothing such as masks, respirators and gloves.
- Prepared surfaces by Staining, scraping, and sanding.
- Assessed work areas to determine safety measures required before beginning the job.
- Sanded woodwork prior to staining or painting.
- Cleaned up job sites after completion of projects.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
Crew Member
DRM Arby's
Eau Claire, WI
06.2021 - 09.2022
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Educated customers on menu items, product ingredients and nutritional values.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Checked expiration dates on all products before serving them to customers.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Altoona High School
Altoona, WI05-2023
Skills
- Quality Assurance
- Inventory Control
- Safety Compliance
- Team Development
- Decision-Making
- Shift checklists
- Opening, Midday, and closing procedures
- Training and mentoring
- Delegating Work
- Staff Motivation
Certification
- ServeSafe Certified
Timeline
Shift Manager
DRM Arby's
02.2023 - Current
Crew Member
DRM Arby's
06.2021 - 09.2022
Painter
Shiffer Quality Painting
06.2016 - 02.2023
High School Diploma -
Altoona High School
- ServeSafe Certified