Toby Smith
Houston,TX
Summary
Proven Field Supervisor with a track record of enhancing field operations and project completion efficiency at Full house floors. Expert in operations planning and schedule coordination, adept at leading teams to exceed customer satisfaction through meticulous inspections and quality assurance. Skilled in task delegation and resolving complaints, significantly improving loyalty and operational compliance. Offering strong foundation in leadership and communication, with solid understanding of operational procedures and safety standards. Brings ability to quickly learn new systems and techniques, coupled with skills in project coordination and team management. Ready to use and develop organizational and supervisory skills in Field Supervisor role.
Overview
14
14
years of professional experience
Work History
Field Supervisor
Fullhousefloors
01.2023 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Field Supervisor
Flooring Systems Incorporated / ILG
09.2010 - 04.2022
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Met with customers to resolve issues and build productive relationships.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
Skills
- Field operations
- Schedule coordination
- Task delegation
- Operations planning
- Inspect and grade all flooring installations
- Warranty and occupied inspections
Accomplishments
- Supervised team of 30 + installer/ staff members.
- Supervised jobs for the following builders DR. Horton, Express homes, Brighton/Khov., Lennar, Village builders, Anglia, Centex, Bayway homes, New mark, Fredric Harris, J. Patrick,
Timeline
Field Supervisor
Fullhousefloors
01.2023 - Current
Field Supervisor
Flooring Systems Incorporated / ILG
09.2010 - 04.2022
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