Toby Szurgot

• Displayed absolute discretion at handling confidential information.
• Provided multifaceted services by running errands, managing mail, scheduling appointments and arranging transportation.
• Kept detailed track of household and maintenance inventory.
• Organized clients home and performed house-sitting duties.
• Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
• Transported children to and from school, activities and appointments.
• Picked up and dropped off clients at airport.
• Coordinated and planned vacations for family.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored security and handled incidents calmly.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Achieved recognition for contribution to store success by optimizing sales.
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Approved regular payroll submissions for employees.

• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Trained and managed associates in customer service and sales techniques.
• Developed innovative and creative merchandise displays to drive point-of-sale purchases.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Constant flow of customer calls; each call answered promptly to avoid on-hold wait times.
• Exhibited high energy, professionalism and positive attitude in response to rapid change.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Recorded actions taken, issues resolved and related information to effectively manage customer accounts.

• Oversaw automated tracking and documentation of data, client correspondence and office operations.
• Responded to inquiries from callers seeking information.
• Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces.
• Used Trimble to create maps, showing boundaries and topographical features from raw field data collected.
• Compiled, captured and evaluated resource data from source maps using GIS applications.