Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Toby Szurgot

Toby Szurgot

Keene,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Alcoholic Beverage industry. Skillful in building long-lasting, loyal customer relationships. Successful in applying strong communication and problem-solving skills to each customer issue.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Personal Assistant to the Owner

Debbie Burrow
10.2016 - 10.2023
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Displayed absolute discretion at handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated domestic travel logistics including flight itineraries, hotel reservations and car services.

Assistant Manger

Spec's Wines, Spirits & Finer Foods
06.2012 - 09.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Cashier Specialist

Two Bucks Liquor Store
08.2008 - 09.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Mentored new team members on sales software system operation.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.

Education

Certification - Business Developments

Mansfield Business School
Fort Worth, TX

High School Diploma -

Burleson High School
Burleson, TX

Skills

  • Point of Sale Software
  • Product and Service Knowledge
  • Money Handling
  • Customer Relationship Management (CRM)
  • Retail Operations
  • Social Media Savvy
  • Commitment to Quality and Service
  • Microsoft Office Proficiency
  • Strong Problem Solver
  • Dedicated Team Player

Certification

  • TABC Certification
  • Food Handler Certification

Timeline

Personal Assistant to the Owner

Debbie Burrow
10.2016 - 10.2023

Assistant Manger

Spec's Wines, Spirits & Finer Foods
06.2012 - 09.2016

Cashier Specialist

Two Bucks Liquor Store
08.2008 - 09.2016

Certification - Business Developments

Mansfield Business School

High School Diploma -

Burleson High School

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Toby Szurgot