Alysha Phathammavong
2374 S. Martin L King Apt#A,CA
Summary
Highly-motivated and dedicated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Able to handle stressful situations.
Overview
11
11
years of professional experience
Work History
IHSS Care Provider 20 Hrs Per Week
IHSS Public Authority
Fresno, CA
12.2015 - Current
- Maintain clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Managed patient transportation and appointment scheduling.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Built strong and trusting rapport with clients and loved ones.
- Prepared food and helped patients eat to support healthy nutrition.
- Monitored health and well-being of clients and reported significant health changes.
- Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
CSR FULL TIME 40 Hrs Per Week
Internal Revenue Service, IRS GS-0962-5
Fresno, CA
04.2022 - 01.2023
- Maintained up-to-date contact information for each case under review.
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Aware of IDRS command codes
- Able to understand and read IDRS/AMS
- Able to access Microsoft Word/Excel
- Consulted with customers regarding needs and addressed concerns.
- Demonstrated excellent verbal communication skills when interacting with customers.
- 40 HRS PER WEEK FULL TIME 6:00AM - 2:30 PM
Call Center Representative 40 Hrs Per Week
Alorica
Clovis, CA
09.2017 - 01.2018
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained professional tone at all times, including during peak rush hours.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reviewed customer account information to determine current issues and potential solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved inquiries to consistently meet performance benchmarks.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Educated customers on special pricing opportunities and company
- Shared detailed information regarding options to help customers make decisions.
Waitress 40 Hrs Per Week
Thai Gem
Fresno, CA
11.2013 - 12.2014
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Education
High School Diploma -
Washington Union High
Easton 06.2014
Skills
- Behavior redirection
- Care plan management
- Client safety and first aid
- Compassionate client care
- Proper phone etiquette
- Sales Techniques
- Service prioritization
- High-volume dining
- Team building
- Reliable
- Trust Worthy
- Problem resolution
- Troubleshooting
- Fast Learner
- Computer skills
- Familiar with Microsoft Word/Excel
- Able to read and understand Tax Forms & Tax laws
- Familiar with Hud/Tax credit Forms
- Housekeeping tasks
- Call handling expertise
- Empathy display
- Complaint resolution
- Software navigation
- Language fluency
- Customer communications
- Call center customer service
- Providing customer support
- Call handling
- Problem-solving skills
Timeline
CSR FULL TIME 40 Hrs Per Week
Internal Revenue Service, IRS GS-0962-5
04.2022 - 01.2023
Call Center Representative 40 Hrs Per Week
Alorica
09.2017 - 01.2018
IHSS Care Provider 20 Hrs Per Week
IHSS Public Authority
12.2015 - Current
Waitress 40 Hrs Per Week
Thai Gem
11.2013 - 12.2014
High School Diploma -
Washington Union High