Toby Trahan

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Mentored team members to enhance professional development and accountability in workplace.

Handled sales transactions efficiently, ensuring accurate pricing and payment processing. Handling multiple guests at once while still maintaining a perfect customer experience for each guest.

Increased business 28% in single quarter, in bedding, which is why i became the Sleep Expert.

• Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
• Contributed to a positive and welcoming store environment through excellent customer service skills.
• Built strong relationships with clients, resulting in repeat business and a loyal customer base.
• Increased store revenue by effectively upselling furniture and accessory items to customers.
• Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
• Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
• Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
• Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.

• Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
• Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
• Contributed to a positive and welcoming store environment through excellent customer service skills.
• Built strong relationships with clients, resulting in repeat business and a loyal customer base.
• Increased store revenue by effectively upselling furniture and accessory items to customers.
• Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
• Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
• Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
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• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Answered telephone and email inquiries from potential customers.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.