Toby Whitson

Collaborated with HR departments of client companies to ensure accurate benefits administration and seamless communication.

• Educated employees on their benefit options, enrollment processes, and specific benefit details, ensuring they understood how to maximize their coverage.
• Administered benefits for multiple companies as part of a third-party administrator, providing customized support tailored to each company's benefits plans.
• Resolved complex inquiries efficiently, maintaining a high level of customer satisfaction and adherence to company policies.
• Demonstrated strong communication skills in handling diverse inquiries, showcasing empathy and professionalism in all interactions.

• Deescalate situations by managing patient and visitor concerns with empathy and professionalism, ensuring a calm and supportive environment.
• Coordinate with medical staff to relay information about patient locations and ensure timely updates.
• Support the admissions process by guiding patients through check-in procedures and paperwork as needed.
• Assist patients and visitors with locating departments, rooms, and services within the hospital.
• Provide clear directions and answer general inquiries to ensure patients and visitors can navigate the hospital efficiently.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.