Tobyn Moser
De Pere,Wisconsin
Summary
Developed skills in fast-paced retail and restaurant environments. Demonstrates keen ability to connect with customers and facilitate positive interactions.
Overview
4
4
years of professional experience
Work History
Sales Associate
Menards
02.2024 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Buckle
07.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Waitress
Luigi's Pizza And Pasta
01.2021 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
No Degree - Accounting
Northeast Wisconsin Technical College
Green Bay, WI05-2027
Skills
- Customer service
- Strong multitasking
- Teamwork and collaboration
- Greeting guests
- Time management
- Cleanliness
- Reliable and punctual
Timeline
Sales Associate
Menards
02.2024 - 08.2024
Sales Associate
Buckle
07.2023 - 01.2024
Waitress
Luigi's Pizza And Pasta
01.2021 - 01.2023
No Degree - Accounting
Northeast Wisconsin Technical College