Tocaya Wright

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

· Prepare customer federal and state taxes and explain tax forms.

· Calculate receipts and separate them for tax purposes.

· Always exhibit friendly professional demeanor.

· Compute taxes paid or overpaid.

· Use all appropriate adjustments, deductions, and credits to keep

client's taxes to a minimum.

· Interviewed clients to obtain additional information on taxable income

and deductible expenses and allowances.

· Furnished taxpayers with sufficient information and advice to ensure

correct tax form completion.

· Assisted customers, contractors, and business partners via inbound and outbound

telephone calls, written correspondence, and electronic communication according to

all AHS policies, procedures, and contract coverage.

· Answered approximately 90-100 automated inbound calls per shift.

· Handled customer calls for scheduling and inquiries.

· Explained and upheld contract coverage to customers and contractors.

· Recorded all customer information and call history information accurately on appropriate paperwork or electronic systems.

· Ensured maximum sensitivity, proper routing, and responsiveness to all customer

requirements.

· Performed diagnostic procedures to ensure proper machine operation production.

· Conducted machine maintenance throughout shift.

· Performed safety checks on machinery daily.

· Monitored machines during procedures to ensure optimum operation.

· Created and maintained activity logs.

· Calibrated machines throughout the day.

Key Accomplishment: Ensuring that machines produced quality products for customers

· Greeted visitors upon entry into business.

· Escorted visitors to company personnel offices.

· Received incoming mail and disturbed mail to appropriate locations throughout

the company.

· Developed daily and monthly schedules for department personnel.

· Organized company events and meetings.

· Presenting monthly safety meetings to company employees.

· Completed office work orders for supplies and materials.

· Processed employee time sheets and expense reports.

· Completed monthly financial audits and weekly reports.

· Completed management reports as requested in a timely manner.

· Key Accomplishment: Ensuring that the daily processes of the office operated efficiently.

Key Accomplishment: Providing quality packaging for company vendors.