ToccaJunique Ford
Baton Rouge,LA
Summary
Dynamic leader with proven expertise in strategic planning and analytical problem solving. I excelled in enhancing revenue by implementing innovative business strategies and ensuring compliance. Skilled in data analysis and effective communication, I consistently exceed targets through meticulous performance monitoring and cross-functional coordination. Goal oriented individual that is passionate about assisting others and contributing to one's satisfaction and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager of Operations
American Cash Advance Inc.
Baton Rouge, LA
12.2024 - Current
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Implemented successful business strategies to increase revenue and target new markets.
- Structured HR consulting services to support clients during organizational developments and changes.
- Oversaw financial management, budget management, accounting and payroll activities.
Sales Consultant
FedEx Office Print & Ship Center
Baton Rouge, Louisiana
02.2024 - Current
- Demonstrate consultative behaviors to understand customers individual need
- Ensure confidentiality of customer data and careful handling of documents, media, and packages to provide customer satisfaction
- Process financial transactions using Point of Sale terminal to assist with daily sales
- Complete required paperwork and financial reporting to contribute to managing operations
- Provide expertise in printing, organizing, and shipping products to implement the purple promise required by the company
Shift Manager
7 Brew Drive Thru Coffee
Baton Rouge, Louisiana
11.2022 - 09.2023
- Direct and Oversee team members to ensure successful operations
- Document daily financial reports to assist management
- Directly supervise staff to ensure that company goals are met
- Coordinate Schedules in a organized manner to execute employee satisfaction and efficiency
Starbucks Shift Manager
Target
Bossier City, Louisiana
05.2020 - 11.2022
- Direct and Oversee team members to implement safe and effective work environment
- Create weekly schedules to ensure smooth operations
- Directly interact with guest to provide customer satisfaction
- Close and Open the store to assist with higher management duties
- Unload weekly truck and stock the store with goods to ensure customer satisfaction as well as high quality product
Education
Bachelor of arts - Political Science, Sociology
Louisiana State University (LSU)
Baton Rouge, LA05.2024
Skills
- Data Analysis Proficiency
- Legal Analysis Expertise
- Analytical Problem Solving
- Proficient in Computer Applications
- Communication
- Effective Time Management
- Strategic Decision Making
- Bilingual
- Strong Organizational Skills
- Microsoft Proficiency
- Revision Strategies
- Civil Litigation Expertise
- Expertise in Adobe Acrobat
- Experienced in Microsoft Word
- Advanced Excel Skills
- Adobe Photoshop Proficiency
- Content Review
- Appointment Coordination
- Documentation and reporting
- Strategic planning
- Goal setting
- Performance monitoring
- Task delegation
- Cross-functional coordination
Affiliations
- Member of the National Honors Society
- Member of National Leaders Society
- Volunteer at Local YMCA
- Volunteer at local homeless shelter
- Weekly Community Service
- Volunteer as Certified Nursing Assistant for youth football camps
- Event Coordinator for No Dream Too Big Foundation
Certification
- Certified Nursing Assistant
- CPR certification
Timeline
Manager of Operations
American Cash Advance Inc.
12.2024 - Current
Sales Consultant
FedEx Office Print & Ship Center
02.2024 - Current
Shift Manager
7 Brew Drive Thru Coffee
11.2022 - 09.2023
Starbucks Shift Manager
Target
05.2020 - 11.2022
Bachelor of arts - Political Science, Sociology
Louisiana State University (LSU)