Toccara Haizlip
Norfolk,VA
Summary
Retail professional with 5 years' experience boosting sales and managing inventories. Expert in customer service and team leadership, achieving a 15% sales increase. Proven record in optimizing processes and fostering community engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Best Buy Sales Associate
TechGiant Electronics
12.2015 - 11.2017
- Boosted sales by 15% through customer engagement
- Resolved 98% of customer issues within 24 hours
- Managed product inventory, reducing stock errors by 30%
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shift Leader
Walmart
05.2008 - 02.2014
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Skills
- Customer Service
- Sales Strategies
- Inventory Management
- Product Knowledge
- Team Leadership
- Problem Solving
- Communication
- Time Management
Certification
- Certified Retail Specialist - Retail Certification Board
- Sales Leadership Award - National Retail Federation
Timeline
Best Buy Sales Associate
TechGiant Electronics
12.2015 - 11.2017
Shift Leader
Walmart
05.2008 - 02.2014