TOCCARA HARDEN SHARPE
Apopka
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Orlando
06.2023 - Current
- Answer inbound calls to assist members with their benefits inquiry.
- Assist members with ordering their medicine.
- Process payments for orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Coordinator
Marshalls
05.2017 - 08.2023
- Handle cash accounting from the previous day provide outstanding customer service, provide feedback to associates communicate and partner with managers on what needs to be done for the day
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Assisted with onboarding of new employees by providing information packets and training materials.
Server
Denny’s
01.2012 - 01.2017
- Maintained clean stations, served customer their food, performed payment transaction and provided excellent customer service
Turnstile Attendant
Universal Studios
01.2015 - 01.2016
- Greet guest as they enter the park verified their tickets information
Education
High School -
Maynard Evans High School
05-2002
Skills
- Problem solving
- Leadership
- Teamwork
- Organize
- Flexible
- Active listener
- Self-motivate
- Self-confidence
- Reliable
- Customer service
- Payment processing
- Data entry
- Order management
- Cash handling
- Attention to detail
- Effective communication
- Confidentiality compliance
- Strong teamwork
- Order processing
- Relationship building
- Verbal and written communication
- Retail sales customer service
- Adaptive team player
- Credit card payment processing
- Call documentation
- Problem-solving skills
- Adaptability and flexibility
- Inbound and outbound calling
- Multitasking Abilities
- Building rapport
- Positive Language Use
References
References available upon request.
Timeline
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
06.2023 - Current
Administrative Coordinator
Marshalls
05.2017 - 08.2023
Turnstile Attendant
Universal Studios
01.2015 - 01.2016
Server
Denny’s
01.2012 - 01.2017
High School -
Maynard Evans High School
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