Toccara Laster
Gurdon
Summary
My name is Toccara Laster, I'm looking for a job with good wages and great benefits. I have 2yrs experience in sales 2yrs experience in technical support and 3yrs in customer service. I aIso have 2yr experience each as a Machine Operator and Assembly Line factory worker. I would like to workin a upbeat positive and professional environment. I have great people skills and also a fast learner. I'm computer savvy and willing to learn new skills, also I have highly effective communication skills oral, written and group. I like to think that with my strong interpersonal skills I can build rapport with prospective and existing customers. I have organizational skills and effective time management to succeed in fast-paced environment. I work very well with others and look forward to joining your team.
Overview
17
17
years of professional experience
Work History
Technical Support Advisor
Conduent
08.2020 - 07.2023
- Technical support for Apple IOS and MacOS. Working at Conduent as a Technical Support Advisor my job includes giving customer step by step instructions to resolve issues by following procedural articles. If issues cannot be resolved over the phone, I then setup reservation for customer to go into Apple Store.
Technical Support Representative
Support.com
05.2018 - 07.2020
- As a Technical Support and Sales Agent for Support.com I provide technical support and resolved any issues dealing with Comcast Internet, TV and Home Phone. I also sale or up sale on any current services customer may have.
Chat Agent
S&P Data
Euclid
09.2017 - 03.2018
- As a chat Agent for S&P Data I sold Comcast Business Internet, TV and Phone. I also assisted customer with issues or concerns that they had with our products. I helped customer navigate our website and help them to establish new services with Comcast Business.
Dryer Feeder
Georgia-Pacific
04.2014 - 03.2017
- As a grader and feeder in the dryers at Georgia Pacific I was able to identify the different types of wood and place them with their correct grade. I also was able to learn how to work the machines and feed the wood into the dryer.
- Monitored dryer operations for consistent performance and quality control.
- Adjusted machine settings to optimize drying times and material quality.
- Collaborated with team members to ensure smooth production flow and safety compliance.
Customer Service Representative
Sykes Enterprises, Incorporated
12.2012 - 04.2014
Dietary Aide
COURTYARD GARDENS HEALTH & REHA
08.2010 - 12.2012
Machine Operator
SCROLL TECHNOLOGIES
02.2006 - 06.2008
- As a Machine Operator for Scroll Technology I worked on a Machine that made compressors parts for air conditioners. The Machine was touch screen and also manual labor.
- Conducted routine inspections to maintain safety and quality standards.
- Loaded and unloaded materials for efficient processing in production lines.
- Maintained accurate records of production output and machine performance daily.
- Observe machine operations to detect any problems or defects in the finished product.
- Comply with company policies regarding quality control procedures.
- Inspect finished workpieces to ensure conformance with specifications.
- Record production information such as quantities produced and materials used on daily logs.
Education
High school diploma -
Gurdon High School
Skills
- Sales
- Assembly line
- Machine Operator
- Customer Service Skills
- Dietary Aide Experience
- Live Chat
- Time Management
- Food Preparation
- Communication Skills
- Technical Support
- Customer Service
- Network Support
- Troubleshooting
- Upselling
- IOS
- Mac OS
- Software Troubleshooting
- Sales Support
- Software installation
- Customer relationship management
Additional Information
My name is Toccara Laster, I'm looking for a job with good wages and great benefits. I have 2yrs experience in sales 2yrs experience in technical support and 3yrs in customer service. I also have 2yr experience each as a Machine Operator and Assembly Line factory worker. I would like to work in a upbeat positive and professional environment. I have great people skills and also a fast learner. I'm computer savvy and willing to learn new skills, also I have highly effective communication skills oral, written and group. I like to think that with my strong interpersonal skills I can build rapport with prospective and existing customers. I have organizational skills and effective time management to succeed in fast-paced environment. I work very well with others and look forward to joining your team.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Technical Support Advisor
Conduent
08.2020 - 07.2023
Technical Support Representative
Support.com
05.2018 - 07.2020
Chat Agent
S&P Data
09.2017 - 03.2018
Dryer Feeder
Georgia-Pacific
04.2014 - 03.2017
Customer Service Representative
Sykes Enterprises, Incorporated
12.2012 - 04.2014
Dietary Aide
COURTYARD GARDENS HEALTH & REHA
08.2010 - 12.2012
Machine Operator
SCROLL TECHNOLOGIES
02.2006 - 06.2008
High school diploma -
Gurdon High School